Customer Resolution Agent

4 weeks ago

Camberley, United Kingdom Nottingham Community Housing Association Full time

Salary**:£25,237 - £28,894 per annum**
- Location**:Camberley Court**
- Hours**:35**
- Closing Date**:19/02/2024 23:59**

**The Vacancy**

The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.

As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers are monitored to ensure they are met. Someone who is effective at co-ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer. If you’re calm, diplomatic, with the ability to remain impartial then you could be our next Customer Resolution Agent.

Knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. If you have:

- Excellent communication skills
- Good attention to detail and analytical skills
- Experience in frontline customer roles
- Experience with complaint investigations
- An understanding of the needs of people from diverse social, cultural and racial backgrounds and vulnerable adults

Then we want to hear from you For a more comprehensive overview of the role, click on the role profile below.

The role is full time, Monday - Friday 09:00 - 17:00, with hybrid working available. While we are currently based in Bulwell in Nottinghamshire, we are very excited about our move to Clifton in late 2024 to our brand new purpose built offices.

**Interviews will be held in Bulwell on Wednesday 28th February 2024.**

**The Company**

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read **our story** to find out more about us.

**Some Benefits**

**Wellbeing**
**plan**

**NCHA**
**pension**

**Free DBS**
**checks**

**£250 referral bonus**

**Generous annual**
**leave**

**Free healthcare**
**cash plan**

**Company social**
**events**

**Enhanced maternity, paternity and adoption leave and pay**

**Free training and development**

**Access to cycle to work and discounted bus pass schemes

  • Customer Service Agents

    5 days ago

    Camberley, Surrey, United Kingdom Vickery Full time

    Vickery are a busy Sales & Lettings agency, and we are recruiting.Vickery offer clients a unique 'all in one' approach to the marketing of their property for sale or let and we pride ourselves on the customer service we provide - we are looking for additional experienced Customer Service Agents, who have a genuinedesire to help people and can deliver...

  • Operations Agent

    4 weeks ago

    Camberley, United Kingdom Right Now Recruitment Full time

    Operations Agent - Camberley Right Now Group are working with a Neutral Freight Forwarder, who are looking to bring aboard a new Operations Agent to join their Import/Export team in Camberley. You'll be working as part of a team liaising with suppliers and customers to ensure the highest level of service in our Airfreight business. The ideal candidate...

  • Estate Agent

    2 months ago

    Camberley, United Kingdom Connells Group Full time

    OTE:35K Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Camberley **working in our well known **Gasgoine-Pees **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Customer Service Agents

    2 months ago

    Camberley, United Kingdom Vickery Full time

    **Vickery are a busy Sales & Lettings agency, and we are recruiting.** **Vickery offer clients a unique 'all in one' approach to the marketing of their property for sale or let and we pride ourselves on the customer service we provide - we are looking for additional experienced Customer Service Agents, who have a genuinedesire to help people and can deliver...

  • Freight Operations Agent

    4 weeks ago

    Camberley, United Kingdom Right Now Recruitment Full time

    Freight Operations Agent - Camberley Right Now Group are working with a Neutral Freight Forwarder, who are looking to bring aboard a new Freight Operations Agent to join their Import/Export team in Camberley. You'll be working as part of a team liaising with suppliers, freight forwarders and clients to ensure the highest level of service in the...

  • Freight Operations Agent

    3 weeks ago

    Camberley, United Kingdom Right Now Recruitment Full time

    Freight Operations Agent - Camberley Right Now Group are working with a Neutral Freight Forwarder, who are looking to bring aboard a new Freight Operations Agent to join their Import/Export team in Camberley. You'll be working as part of a team liaising with suppliers, freight forwarders and clients to ensure the highest level of service in the...

  • Freight Operations Agent

    5 days ago

    Camberley, Surrey, United Kingdom Right Now Recruitment Full time

    Freight Operations Agent - Camberley Right Now Group are working with a Neutral Freight Forwarder, who are looking to bring aboard a new Freight Operations Agent to join their Import/Export team in Camberley. You'll be working as part of a team liaising with suppliers, freight forwarders and clients to ensure the highest level of service in the Airfreight...

  • Operations Agent

    3 weeks ago

    Camberley, United Kingdom BiS Henderson Limited Full time

    **Operations Agent** **Location**: Camberley, Surrey **Salary**: £25,000 - £29,000 **Summary**: Our client, a well-known UK Logistics company are looking to add an Operations Agent to their wider freight operations team to act as a liaison between customers and suppliers and offer high levels of customer service. **Key Responsibilities**: - Handle...

  • Freight Operations Agent

    5 days ago

    Camberley, Surrey, United Kingdom Right Now Recruitment Full time

    Freight Operations Agent - Camberley Right Now Group are working with a Neutral Freight Forwarder, who are looking to bring aboard a new Freight Operations Agent to join their Import/Export team in Camberley.Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. You'll be working as part of a team...

  • Operations Agent

    4 weeks ago

    Camberley, United Kingdom Freightserve recruitment Full time

    Freightserve are looking to recruit an Operations Agent for a well established niche sector Cargo company based in the Camberley area. You'll be working as part of a team liaising with suppliers and customers to ensure the highest level of service for the company's Airfreight business. **Responsibilities**: - Dealing with call enquiries (inbound) -...

  • Senior Estate Agent

    5 days ago

    Camberley, Surrey, United Kingdom Gascoigne Pees Full time

    OTE:£30,000+ Company Car/Allowance, Career ProgressionWe're looking for a highly motivated Senior Sales Negotiator/Estate Agent to complement our fantastic residential sales team in branch in Camberley working in our well known Gascoigne Pees estate agency.What's in it for you as our Senior Sales Negotiator/Estate Agent?:Industry leading training and...

  • Airfreight Export Operations Agent

    4 weeks ago

    Camberley, United Kingdom ASL Personnel Full time

    Our client an established freight forwarder based in Camberley are looking for an operations agent to join their friendly export airfreight team **Mon-Fri 0900-1730 - we will be introducing a shift at some point so the office is manned between 0730-1830** Ideally someone with 1-2 years experience Role duties to include - Liaising with customers and...

  • Reservations Agent

    2 weeks ago

    Camberley, United Kingdom Freightserve recruitment Full time

    Freightserve are looking for a Reservations Agent for a well established Freight company based in the Camberley area. **Job Description**: - To work as part of a team in the Customer Services Department. - Liaising with customers and suppliers to ensure that we offer the highest possible level of service on our wholesale freight business - Dealing with...

  • Air export agent

    2 months ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Title: Air Export AgentLocation: Camberley, SurreyAbout Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to deliver efficient and reliable air transportation solutions to meet their clients' international shipping needs.Job...

  • Air export agent

    2 months ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Job DescriptionTitle: Air Export AgentLocation: Camberley, SurreyAbout Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to deliver efficient and reliable air transportation solutions to meet their clients' international shipping...

  • Air export agent

    1 month ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Title: Air Export AgentCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Location: Camberley, SurreyAbout Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to...

  • Air export agent

    4 weeks ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Title: Air Export AgentLocation: Camberley, SurreyAbout Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to deliver efficient and reliable air transportation solutions to meet their clients' international shipping needs.Job...

  • Air export agent

    2 months ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Title: Air Export AgentLocation: Camberley, SurreyAbout Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to deliver efficient and reliable air transportation solutions to meet their clients' international shipping needs.Job...

  • Air export agent

    2 months ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Title: Air Export AgentLocation: Camberley, SurreyAbout Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to deliver efficient and reliable air transportation solutions to meet their clients' international shipping needs.Job...

  • Air export agent

    2 months ago

    Camberley, United Kingdom Elsdon Supply Chain Full time

    Title: Air Export Agent Location: Camberley, Surrey About Us: My client is is a leading provider of air freight services, specializing in export operations. With a dedication to excellence and a focus on customer satisfaction, They strive to deliver efficient and reliable air transportation solutions to meet their clients' international shipping needs....