IT Support Analyst/1st/2nd Line Support
3 weeks ago
IT Support Analyst/1st/2nd Line Support
Type: Permanent
Location: Braintree - office based role initially with longer term hybrid working options
IT Support Analyst required to join a growing IT team for national utilities infrastructure company. In this role you will provide 1st/2nd Line level type support to internal users across a range of systems, network and hardware.
On a day to day basis you will provide a range of technical support, monitor the service desk, build/deploy devices and work on accurate documentation of service desk systems/ticketing along with a range of other tasks.
This is an exciting opportunity to join a knowledgeable IT team in a national business who provide a range of benefits to their staff. They are also really keen to train/develop whoever get this role and broaden their IT Infrastructure knowledge/capabilities.
Key Skills/Experience
Technical
- Microsoft Windows Client
- Office 365 User Management
- Laptop/Device Building
- Active Directory
- Knowledge of software & hardware/peripheral
- Mobile device support
Desirables
- Server Management
- LAN/WAN/VPN
- MDM technologies
- Windows Server Management
Soft Skills/Personal Attributes
- Ability to communicate complex issues in a practical and straightforward way to a wide spectrum of stakeholders.
- Demonstrate a flexible, can-do attitude
- Capable of working to strict deadlines, working on own initiative.
- A team player and people person with the ability to communicate and influence at all levels of the organisation.
- Is creative and generates ideas and concepts.
- Can objectively analyse and evaluate.
- Has a confident but collaborative approach.
- ITIL qualification desirable
IT Support Analyst/IT Support Technician/IT Support Engineer/ Technical Support Engineer/ IT Engineer/1st Line Support/2nd Line Support/ IT Support// Desktop Support /IT Technician / IT Service Engineer / Support Technician / Technical Support /IT SystemsEngineer / IT Systems Support /First Line/Second Line/1st/2nd Line Support
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