Ward Clerk

An exciting opportunity has arisen for a ward clerk at Bedford Hospital.
The post is based in a clinical area Critical care complex where you will have interaction with patients and relatives as well as staff based at Bedford hospital. You will be an organised, efficient and motivated individual who is flexible and adaptable within your work role to support the team in all aspects of ward administrative cover.

To provide both a front line clerical service to clinical staff within the ward whilst also providing “front door” style support to patients and relatives during visits.

The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients by strictly adhering to trust data quality, health records and information governance policies.

It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering CCC and the role as it continues to develop with the ever-changing needs of the business.

It is an exciting time to join the newly formed Bedfordshire Hospital NHS Foundation trust.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of the staff. Access to programmes of high quality training and development to help you grow in your career.

An exciting opportunity has arisen for a ward clerk in Critical Care at Bedford Hospital.

Our adult Critical care service provides an integrated level 1, 2, and 3 Critical Care service with 6 level 3 and 4 Level 2 Critical care beds in a purpose built unit and 24/7 level 1 service.

Our unit is exciting, challenging and supportive and you will be working as part of highly skilled dynamic and friendly team.

We are looking for a reliable, motivated, approachable and enthusiastic Ward clerk for Critical Care Complex.

Covering core office hours - Monday to Friday in the Critical Care Complex. The Ward clerk will provide consistent and robust administrative support on the unit, ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.

Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.

As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.

Provides a ‘front door’ meet and greet service to patients, visitors and new staff, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Also provide information regarding parking, refreshment facilities etc.

To assist visitors and relatives in adhering to any current visiting protocols/ guidelines that may be in place.

To act as a point of contact and welcome patients and visitors and new staff to Critical Care and assist with their orientation.

Facilitating the requirement of Interpreters and availability of religious leaders.

Receive and transmit information over the telephone in a concise and effective manner, taking messages or results to pass on to an appropriate person or to be documented as required.

To act as a messenger and assist with the transfer of materials and equipment for patients to various wards and departments in the hospital, being aware of relevant hospital policies.

To provide full and robust administrative support on CCC including the timely and accurate input of patient information on the hospital electronic systems ensuring systems are regularly monitored and kept up to date s

To ensure the information recorded on trust clinical systems are accurate and consistent, verifying patient demographics data against national systems for every attendance.

To maintain any paper based documentation on the ward relating to patients admission and discharge. Such as booking elective surgeries, scanning transfer paperwork to the network.

To liaise with the data quality department to report any anomalies’ found in any patient data on the trusts clinical systems, highlighting errors or concerns and to participate at the trusts data quality meetings as requested.

To be responsible for the creation of admission bundles to include all critical care clinical system offline packs in the event of loss of metavision connectivity, ensuring packs are set up and filed in accordance with the Trust electronic filing policy.

Responsible for collating and filing all patient related paperwork within the patient health record (whether paper based or electronic), ensuring the information is filed in accordance with filing guidelines to ref