Security Controller

**Job Purpose**

The is a full time role, working on a rolling pattern: Saturday to Sunday day shift, Monday to Wednesday night shift then Saturday and Sunday day shift followed by Monday to Tuesday night shift. We offer a competitive rate of pay of PS13.15 per hour and you will be entitled to 25.2 days holiday per annum, including bank holidays.

**Key Responsibilities**

Monitor all security and building management systems in the Security Control Room and support the Security Supervisor on the day-to-day operations.

Step-up or cover Security Supervisor on interim basis in the absence of the Security Supervisor.

Working in partnership with deployed staff across Soho Place estate

Proactively monitor and respond to suspicious activities or persons

Actively communicate with the wider security team for the efficient and effective running of security operations

Management of the fault log and following up Help Desk or callout requests

Monitoring information received from internal & external agencies e.g. news feeds, social media, intelligence and responding appropriately

Security Protective and Building Management System checks

Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded

Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible

Manage access control system

Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions

Complete comprehensive incident reports to a high standard and ensure these are submitted in reasonable time

Oversee and manage any emergency incidents

Undertake patrols and inspections in accordance with management instructions.

Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures

Complete a full detailed handover at the end of each shift

**Person Specification**

Valid SIA Door Supervisor and CCTV licence

5 years of continuous work employment history without gaps and verifiable

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Reliable and willing to work day/night shifts and any over time if required

Previous experience in a customer service/security facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Ability to work independently with confidence, using own initiative as required

Look for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Confidence and common sense to access and utilise expert resources when making decisions

Maintain and practice a high degree of confidentiality at all times

Have an acute sense of security awareness

Provide support to the wider team when required.