Customer Assistant

6 months ago


Grays, United Kingdom M&S Full time

**Summary**

Customer Assistant - Hot Deli Counter - Temporary Contract from 03/11/23 to 06/01/24

Shift Patterns

Mon 9.00-15.00

Wed 12.00-19.00

Fri 9.00-16.00

Sat 9.00-16.00

**All the details**

Customer Assistant - Hot Deli Counter - Temporary Contract from 03/11/23 to 06/01/24

Shift Patterns
Mon 9.00-15.00
Wed 12.00-19.00
Fri 9.00-16.00
Sat 9.00-16.00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Customer Assistant

    6 months ago


    Grays, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Thurrock. Vue Thurrock is a 9 screen cinema located within Lakeside Shopping centre. Our cinema is easily accessible by car via the M25, junction 30 or 31. Alternatively, Chafford Hundred train station is a few...

  • Customer Assistant

    5 months ago


    Grays, United Kingdom Lidl Full time

    Night Shift) (Full Time Summary £12 - £13 per hour | [35] hour contract | shifts: Monday to Friday. 22:00 - 06:00 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch...

  • Customer Assistant

    6 months ago


    Grays, United Kingdom Morrisons Full time

    **About The Role**: Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for more. It’s challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to...

  • Customer Assistant

    6 months ago


    Grays, United Kingdom M&S Full time

    **Summary** Customer Assistant - Temporary Contract from 03/11/23 to 06/01/24 This role is largely warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be given. Shift Patterns Option 1 Mon 9.00-17.00 Tue 9.00-17.00 Thu 9.00-17.00 Fri...

  • Customer Assistant

    5 months ago


    Grays, United Kingdom M&S Full time

    **Summary** Customer Assistant - Temporary Contract from 26/11/23 to 06/01/24 Shift Patterns - 5 shifts per week, 22.00-06.00, includes alternate weekend working. Base rate £10.90 per hour. Plus additional £3.00 per hour unsocial premium for hours worked between 22.00-06.00 This role is largely warehouse based. It will involve loading and unloading...


  • Grays, Thurrock, United Kingdom Aramark Full time

    Your Aramark journey begins with a passion for delivering exceptional customer experiences.We are seeking a skilled Food Service Assistant to join our dynamic team at USP - Palmers Campus. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and satisfaction.Key Responsibilities:Serve...


  • Grays, United Kingdom Thrifted Ltd Full time

    Thrifted is the leading online retailer of vintage and second-hand clothing in the UK, specialising in 80’s, 90’s & 2000's brands and styles; based in Grays, Essex. **Role title: E-COMMERCE & CUSTOMER SERVICE ASSISTANT** We are looking for a motivated individual to join our small team and fast-growing company as an E-Commerce & Customer Service...


  • Grays, Thurrock, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Grays, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection, provide...


  • Grays, Thurrock, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in the UK.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Grays, United Kingdom Destiny Entertainments Ltd Full time

    **This is an office-based role in Thurrock, Essex, we do not offer WFH or remote working for this role. ElectroMarket is an online retailer looking for a full-time customer service representative to join our fast-paced and ever-expanding team. We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative...


  • Grays, United Kingdom Destiny Entertainments Ltd Full time

    **This is an office-based role in Thurrock, Essex, we do not offer WFH or remote working for this role. ElectroMarket is an online retailer looking for a full-time customer service representative to join our fast-paced and ever-expanding team. We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative...

  • Customer Advisor

    6 months ago


    Grays, United Kingdom Boots Full time

    Summary Job Reference: - 224797BR Grays, High Street Permanent 20 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...


  • Grays, Thurrock, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Grays, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...


  • Grays, United Kingdom Aviserv Ltd Full time

    **Job Title: Customer Service and Donut Specialist** **Location**: Unit 425, Lakeside Shopping Centre, West Thurrock, Grays RM20 2ZP **Company Overview**: Aviserv Ltd is recruiting for a beloved Australian doughnut company known for its delicious, handcrafted treats. You will play a crucial role in delighting customers by assisting them in designing their...


  • Grays, United Kingdom Aviserv Ltd Full time

    **Job Title: Customer Service and Donut Specialist** **Location**: 109-111 High St, Watford WD17 2TA **Company Overview**: Aviserv Ltd is recruiting for a beloved Australian doughnut company known for its delicious, handcrafted treats. You will play a crucial role in delighting customers by assisting them in designing their dream donut toppings and...


  • Grays, Thurrock, United Kingdom Next Full time

    Key Responsibilities:To be a successful member of our Christmas Support Team, you will:Provide exceptional customer service, helping customers find the perfect productsShare your knowledge and passion for our amazing products with customersMaintain the sales floors, ensuring they are easy to shop fromWork in various areas of the store, including stockrooms...


  • Grays, Thurrock, United Kingdom Next Full time

    About NextWe are a retail company committed to providing excellent customer service and quality products. Our team works together to deliver outstanding results in a fast-paced environment.Salary Information:The estimated salary for this role is £12-14 per hour, with flexible working options available. Job Description:As a Sales Team Member at Next, you...


  • Grays, United Kingdom Halo ARC Full time

    Job Advert **Customer Journey Specialist** **Salary**:£31,286** per annum **with an increase on completion of 6 month probation.** **Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.** **Halo ARC West Thurrock.** Halo is the industry leading UK-based accident repair group, with **31 established accident repair centres...


  • Grays, United Kingdom Arnold Clark Full time

    **Salary**: £26,000 plus commission and benefits **Type of work**: Permanent **Location**: Thurrock (Grays) About the role We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Thurrock Click & Collect branch and help customers get excited about our products. **We offer our Click & Collect Product...

  • Sales Assistant

    6 months ago


    Grays, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Thurrock Lakeside** Contract Type: Temporary Working hours: 4 As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with us. **What...