Client Planning Advisor

2 weeks ago


Milton Keynes, United Kingdom BSI Full time

Great that you're thinking about a career with BSI

Client Planning Advisor

Milton Keynes with hybrid working

£26,500 + bonus + excellent benefits

Do you enjoy providing an excellent client experience by providing administrative support? If so, we’d love to hear from you

We are looking for a Client Planning Advisor
_ _to join our existing Planning team based in Milton Keynes where you will support our internal and external clients and colleagues.

In your role as a Client Planning Advisor
_,_
- _you will be responsible for:
- Scheduling client appointments utilising all available planning tools- Providing short
- and long-term planning solutions to ensure monthly delivery and relevant KPI targets are met- Ensuring all administrative tasks associated with visit bookings are processed in a timely and accurate manner- Negotiating with customers in relation to diary moves to minimise the number of changes necessary- Resolving customer dissatisfaction through feedback received via the customer survey process- Identify opportunities to grow the business through communicating relevant products and services to existing customers- Handling inbound and outbound calls in an effective and efficient manner

To be successful in the role, you should possess the following:
- The ability to interpret geographical knowledge to support cost effective booking of visits- Competent resource skills to provide accurate and efficient booking of visits- Excellent telephony manner with ability to effectively communicate at all levels- Ability to manage and negotiate conflicting situations on the telephone- High level of accuracy and attention to detail- Target focused and driven

What we offer:
- Monday to Friday - no weekends or Bank Holidays- 27 days holidays plus Bank Holidays with the option to buy additional days- Private medical and dental insurance- Company-matched pension scheme- Hybrid working with 2 days from home
- plus many more flexible benefits that you can tailor to suit your lifestyle

LI-SC1

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.



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