Client Planning Advisor
4 weeks ago
Great that you're thinking about a career with BSI
Due to growth, we are looking to recruit a Client Planning Advisor to join our existing Client Services team based in Milton Keynes on a full-time and permanent basis.
About the role
In your role as a Client Planning Advisor, you will be responsible for:
Liaising with both external clients and internal colleagues via telephone and email
Scheduling client appointments utilising all available planning tools
Providing short- and long-term planning solutions to ensure monthly delivery and relevant KPI targets are met
Ensuring all administrative tasks associated bookings are processed in a timely and accurate manner
Negotiating with customers in relation to diary moves to minimise the number of changes necessary
Resolving customer dissatisfaction through feedback received via the customer survey process
Identify opportunities to grow the business through communicating relevant products and services to existing customers
Handling inbound and outbound calls in an effective and efficient manner
To be successful in the role, you should possess the following:
The ability to interpret geographical knowledge to support cost effective booking of client visits
Excellent telephony manner with ability to effectively communicate at all levels
Ability to manage and negotiate conflicting situations on the telephone
High level of accuracy and attention to detail
Target focused and driven to achieve team results
Our Benefits
We offer a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting process,please inform your Talent Acquisition Partner.
#LI-SC1
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
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