Technical Support Specialist

4 months ago

Cambridge, United Kingdom Recra Consulting Full time

**_Recra are working in partnership_** with a fantastic company that specialises in dynamic lighting control solutions for architecture. Our client are looking for a Technical Support Specialist to join their team in Cambridge and you may be required to work at other locations at the discretion of your line manager. You would need to have experience of architectural or entertainment lighting control systems.

**Key Responsibilities**:

- Create and maintain training documentation, videos, and presentations covering all three ranges of control systems.
- Provide training on these systems to internal staff in accordance with the One Support model.
- Provide training in-house and abroad for clients and end-users.
- Demonstrate products to potential customers, and occasionally act in a technical sales capacity to support our sales team as required.
- Trial & evaluate new products & features prior to release, providing feedback to the development team.
- Assist customers with system designs, configuration, and programming for specific projects.
- Make regular contributions to online support resources, including FAQs, knowledgebase articles, and user tips.
- Other duties as assigned.

**Essential Skills and Qualifications**:

- At least 4 years of experience in a customer-facing sales or support role.
- Strong presentational skills both in person and online.
- Technical knowledge of lighting or video products and experience of their use in a live event or installation environment.
- An understanding of electrical safety.
- An ability to work independently, sometimes in remote locations.
- Good working knowledge of computers (Windows/macOS).
- Strong communication skills in both written and verbal English.
- Excellent time management, including the ability to prioritise conflicting tasks appropriately.
- 37.5 hours per week._

**For more information, contact Nicole at Recra on 0116 4646336.**

**About Recra Consulting**:

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