Service Advisor

7 months ago

Salisbury, United Kingdom Sandown Mercedes-Benz of Salisbury Full time

**Service Team Manager - Mercedes-Benz of Salisbury**

An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Salisbury. The Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

**Main Duties and Responsibilities**
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Highly competitive salary and bonus package

Hours of work: 08:00 - 18:30 Monday to Friday with 1-hour unpaid break

**Total 45.5 hours per week -** Saturdays 08:00-14:00 on a rota basis, paid as overtime.

**Benefits**:

- Accredited Mercedes-Benz training and qualifications which covers the latest technology including hybrid and electric cars.
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts - MOT’s and Repair
- Staff Retail Purchase Scheme

**Job Types**: Full-time, Permanent

Pay: Up to £33,141.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Supervisory in an Automotive After Sales environment: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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