Customer Engagement Coordinator

4 weeks ago

Telford, United Kingdom CityFibre Full time

**Company Description**

**_
This is a hybrid opportunity and will require you to work from the office on a Wednesday & Thursday. We're also looking for someone to start immediately, if possible._**

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

**What you can expect from us**
Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a **competitive salary **depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

**How you’ll change it up**

You'll be joining our busy Customer team to handle customer complaints and liaise with all customer channels to track issues through to timely resolution.

Day to day, this is some of what you can expect to be doing:

- Owning the end-to-end issue resolution procedure
- Working to ensure that the highest level of service is consistently delivered to the resident
- Investigating the complaint competently, diligently and impartially, obtaining additional information as necessary

**What you’ll bring to the role**

As a confident communicator, you'll be able to make decisions independently, work well within a team and have experience in dealing with high volume correspondence. You’ll also bring the following with you:

- Previous experience in a customer relations or complaints role
- Excellent investigative skills and ability to quickly understand, discuss and resolve complaints

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

**Diversity, Inclusion and Belonging**

Our people have a wide range of experiences and perspectives - and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.
**Additional Information

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