Technology Experience Owner

3 months ago

Bracknell, United Kingdom TEK Systems Full time

Overview:
Allegis Group is the fourth largest staffing company in the world and consists of several specialist operating companies. We have over 23,000 employees located within 400 offices globally. Our experience and expertise allow us to build strong relationships with clients who value our involvement in solving their challenges.

Allegis Group Europe consists of five brands: Actalent, Allegis Global Solutions, Aston Carter, Major Lindsay & Africa, and TEKsystems which enable us to offer a broad selection of staffing and services solutions. We aim to drive a multiple-brand strategy to grow our market share and become the staffing and services company others aspire to be.

Qualifications:
**Qualifications**:
Fundamental

Advanced
- Bachelor's Degree preferred

***:
**Personal Attributes and Other Requirements**:
Fundamental

Advanced
- Ability to build/maintain relationships at all levels
- Flexible and adaptable; able to work in ambiguous situations
- Creative approach to solving business challenges.
- Positive influence on those around you
- Open to feedback
- Takes responsibility and is accountable for own performance

**Responsibilities**:
**Front Office Technology**:
The Front Office Technology Teams' primary duty is to support the region (through technology) to achieve its revenue goals. The team does this by innovating on behalf of our sales customers; through process efficiencies; identifying trends and adjusting our approach; managing third-party relationships; and showing the business what good looks like. The Front Office Technology team is not responsible for non-revenue driving technologies like Outlook.

**Core Skills, Role and Responsibilities**:
As a Front Office Technology Experience Owner, you will be responsible for evolving and driving sales adoption of our market-leading technology stack. You will need a detailed understanding of how a subsect of our sales teams (talent recruiters or client-facing sales consultants) work to allow you to innovate on their behalf, helping the business to achieve its revenue goals. In doing so, you will be supported by our internal development teams and external third-party suppliers. The role will involve:

- Developing a detailed knowledge of our sales workflows, allowing you to evidence your strong problem-solving and creative thinking capabilities as we identify and overcome business pains.
- Partner with Sales leaders and other stakeholders to identify technology enhancements aligned with business priorities.
- Act as a product owner, driving technology best practices and adoption across the region.
- Supporting, and leading strategic initiatives, projects and implementations delivered by the wider Front Office Technology team.
- Support the build and maintenance of activity dashboards and activity trends analysis.
- Take an active role in partnering and managing third-party supplier relationships.
- Troubleshooting issues across our technology stack.
- Create and deliver online and in-person training to our sales teams.

***:
**Skills, Knowledge, and Abilities**:
Fundamental

Advanced
- Previous sales experience in recruitment
- Problem-solving and root-cause identification skills
- Natural team player
- Customer-focused, helpful, and willing to support at all times
- Strong communication skills
- Ability to work under pressure and manage high workloads whilst maintaining the ability to organise and prioritise
- Build relationships and provide ongoing coaching to individuals and teams
- Excellent attention to detail and accuracy
- Advanced Microsoft Office skills (Word, PowerPoint, Excel)- Knowledge of the I.T. Services and/or Staffing Industry
- Experience leveraging technology to enhance a Sales workforce's productivity
- Strong problem-solving and analytical skills
- Strong decision-making ability
- Proven track record in training and coaching

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