Summer Interns
6 months ago
Salary 1
- £22,940
Number of jobs available 1
- 38
Detail of reserve list 1
- 12 Months
Region 1
- East Midlands, North East, North West, Wales, West Midlands, Yorkshire and the Humber
City/Town 1
- Birmingham, Bradford, Bury St Edmunds, Darlington, Leicester, Loughborough, Newport, Northampton, Salford, Stoke-on-Trent
Building/Site 1
- Bury St Edmunds County, IP33 1TR, HAGLEY ROAD BIRMINGHAM, B16 8PE, LEICESTER ARNHEM HOUSE 5TH - MHRT LEICESTER, LE1 6LR, LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW, NORTHAMPTON COUNTY BULK CENTRE NORTHAMPTON, NN1 2LH, NPS USK HOUSE NEWPORT, NP20 2AG, SENDIST DARLINGTON, DL1 1RU, SSCS DIRECT LODGEMENT CENTRE BRADFORD, BD3 7BH, STOKE-ON-TRENT, ST1 2QB, CTS Salford Courts & Tribunals Service Centre, M5 3NN
Grade 1
- AO
Organisation Grade for MoJ 1
- AO
Post Type 1
- Internship
Duration of appointment 1
- Up to 12 weeks
Working Pattern 1
- Full Time
Role Type 1
- Operational Delivery
Job description 1
**Directorate**: National Services - Courts and Tribunals Service Centres (CTSC), and National Business Centres (NBC).
**Job Title**: Summer Intern - Administrative/Support Officer
**Duration**: up to 12-week Fixed Term Contract
**Locations**: Listed below
**Pay Band**: AO
**Background**:
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.
Spread nationally over several sites, our CTSCs and NBCs are home to a large part of our workforce. We are working to reform the Justice system and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.
**Key Purpose**:
As part of your role you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management and those within the legal profession.
**Ways of working**:
**National Business Centre Role Purpose**:
Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. Our teams work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
**Courts & Tribunals Service Centre Role Purpose**:
CTSCs provide hubs for telephony, assisted digital, case progression and hearing support, and will provide a consistent national service that enables cases to move through to conclusion efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.
We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing and updating high-volume case details accurately and efficiently.
**Essential Skills, Knowledge, and Criteria (All Positions)**:
- Ability to work collaboratively in a team environment.
- Excellent customer service skills and communications skills.
- Strong IT, administration, and organisational skills.
- Be flexible and adaptive to support business needs.
- Proactive - resolve routine problems and escalate serious issues.
- Students in the final/penultimate year of under/post graduate study particularly. welcome
- You must be eligible to work in the UK for the entire duration of the internship.
**Locations**:
Role availability varies by location. These roles do not support hybrid working. No alternative working arrangements are available and once placements are confirmed no location changes can be accommodated. You will be given the option to select up to 3 preferred locations for your placement. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on a regular or ad hoc basis at other local HMCTS offices.
**Selection Process**:
A Merit List of applicants meeting the required selection criteria will be kept for up to 6 months.
**Pre-Employment Checks (Vetting)**:
**Locations**:
**Location Number of available posts**
Bradford (NBC) 3
Bury St Edmunds (NBC) 3
Darlington (NBC) 2
Leicester (NBC) 3
Northampton (NBC) 4
CTSC Stoke-on-Trent 2
CTSC Salford 6
CTSC Loughborough 3
CTSC Newport 6
CTSC Birmingham 6
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Additional Information 1
**Working Arrangements & Further Information**
**Flexible working hours**
**Benefits**
The MoJ offers a range
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