Telephone Customer Sales Advisor

4 weeks ago

Glasgow, United Kingdom Storage Vault Ltd Full time

Telephone Customer Sales Advisor - FULL TIME

£21,674 per annum + on target monthly bonus

Salary increase potential on completion of competency levels.

**THE OPPORTUNITY**

We currently have an exciting full time vacancy for a Telephone Customer Sales Advisor to join our team with an immediate start date.

The Telephone Customer Sales Advisor will work with the Contact Centre Management to ensure all customers receive the highest level of service, and in doing so, maximise the revenue potential of the site. You will be based in our Contact Centre and be responsible for delivering all company processes in relation to our customers to ensure a cost-efficient positive contribution is made to the overall business.

We are looking for an ambitious, self-motivated individual to work within a vibrant sales environment, dealing with new and existing self-storage customers whilst also managing the relationships with our existing customers. It is essential you are ambitious, articulate and able to communicate in a friendly and helpful manner.

**KEY RESPONSIBILITIES**
- Deliver exceptional customer service in line with company expectations.
- Increase the site revenue by effectively delivering the company debt management process.
- Work with management & onsite staff to create a positive teamwork culture.
- Effectively and efficiently work towards, and achieve, individual KPI’s and have a positive impact on overall company revenue.
- Be target driven and show ability to increase performance & skills while developing through company Competency Levels.
- Deal with any customer complaints or challenges effectively as a first point of contact.
- Be a champion representative of the Company Brand for all customers.

**KEY SKILLS AND ATTRIBUTES**
- Customer focused, always putting the customer at the heart of every decision you make.
- Great communications skills, and ability to adapt to your audience and build relationships.
- Self-motivated, great time keeping, with the ability to prioritise key tasks.
- Target driven and focused on achieving KPI’s for the Site Team.
- Effective Team Player who can help other aid others in working towards set goals.
- Self-motivated, great time keeping, with the ability to prioritise key tasks.
- Proactive attitude to look out with the norm and build your business and brand.

WORKING HOURS

Monday to Friday: 9:00am to 8:00pm

Saturday : 10:00am to 7:00pm

Sunday : 10:00am to 4:00pm

SALARY

A Telephone Customer Sales Advisor can expect a basic wage starting at £21,674 per annum with potential to increase your salary on completion of competency levels. An on target monthly bonus system is also implemented on passing probation.

WHY WORK AT STORAGE VAULT?

Having expanded the Storage Vault portfolio extensively over the past 7 years, we are seeking enthusiastic new team members to aid this rapid growth period.
Storage Vault working in conjunction with CoVault offers both business and domestic customers a range of office, studio and storage facilities on flexible terms.

**Job Types**: Full-time, Permanent

**Salary**: From £21,674.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Sales, Retail & Customer Support Occupations: 2 years (required)
- Telephone Sales: 1 year (preferred)

Work Location: In person

Application deadline: 09/05/2023
Expected start date: 09/05/2023

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