Training Specialist

2 weeks ago

Slough, United Kingdom LEGO Full time

**Location**
- Slough, United Kingdom

**Job ID**
- 0000013862

**Category**
- Consumer Service & Contact Center Operations

Do you want to play an influential part in the career journey of our Contact Centres talent?

Training and development is such a gift and as a Training Specialist your work is directly bringing a positive experience to LEGO® consumers around the world

This role is a fixed-term contract until 31st December 2024. Based in Slough it will follow our hybrid working model (three days a week in the office, sometimes more).

Applications will close on 19th February 2024.

**Core Responsibilities**:

- Design interactive and diverse digital and classroom based learning journeys that appeal to all learning styles and check learning retention along the way.
- Deliver training in person and virtually that is engaging, encouraging and facilitates strong learning opportunities.
- Support the evaluation of training needs for the Slough CSE employees, create training material and own the process maintenance.
- Strong partner management, collaboration, and communication with areas of CSE.
- Build a collaborative working relationship with counterparts in Berlin, the United States, Singapore and Shanghai.

**Play your part in our team succeeding**:
Consumer & Shopper Engagement (CSE) supports The LEGO Group by providing world-class service through diverse customer interactions. CSE helps protect the brand while building lasting relationships and loyalty through engagement and service.

To deliver world-class service, our training needs to be world-class too To make that happen the Training Specialist will create Fun, Reliable, Knowledgeable and Engaging (FRKE) training experiences through systematic execution of our global training strategy.

**Do you have what it takes?**
- Strong experience in instructional design and training material content creation (both face to face and virtual training) using training methodology (A.D.D.I.E.) and E-Learn authoring tools.
- Able to take ownership of end to end process for training projects.
- Great communication and collaboration skills, adept at developing strong working relationships with colleagues and other teams across the business, all over the world.
- Creative, innovative and with a change-ready mind to the training atmosphere.
- A continuous improvement attitude and ready to challenge the status quo while always striving for improvement and taking action on those ideas.
- Flexible with the ability to attend the office 3 times a week, sometimes more if training facilitation requires it and the occasional early or late meeting.

LI-CS1

**What’s in it for you?**:
**Here are some of what to expect**:
**Family Care Leave** - We offer enhanced paid leave options for those important times.-
**Insurances** - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.-
**Wellness** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.-
**Colleague Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.-
**Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.-
**Your workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

Thank you for sharing our global commitment to Children’s Rights.

**Just imagine building your dream career.**

**Then make it real.**

**Join the LEGO**®** team today.

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