Student Service Assistant

3 weeks ago


Wakefield, United Kingdom Heart of Yorkshire Education Group Full time

**Student Service Assistant (Financial Support)**

**Salary**:£19 258 - £20 392 per annum

**Hours**: 37 hours per week, 40 weeks

**Base**: Wakefield College

To be an active member of the Student Experience team, to act as first point of reference within Student Experience for any Financial Support enquiries from students, staff or the public and to signpost clients to the appropriate services within college, if necessary.

To be responsible for the organisation and delivery of a comprehensive Financial Support service for students across the college group.

The role has the following main duties:
To provide support in relation to the College’s Financial Support service including, but not limited to:

- Dealing with enquiries regarding financial support from prospective and current students and/or their parents/carers/guardians;
- Providing information and guidance on financial support to students and parents/guardians
- Support student induction activity at the start of each academic year.
- Providing information and advice to college staff in relation to financial support.
- To provide administrative support within Financial Support including, but not limited to:

- Using existing systems to record the allocation of financial support funds;
- Preparing and running data reports on student attendance and withdrawals;
- Assisting with the production of any publicity material and relevant supporting information related to financial support, including the updating of any relevant forms/leaflets.
- Assisting with the enrolment process; including fee enquiries, fee remission.
- To work as a member of a team with a flexible and adaptable approach to business needs, including evenings and enrolment duty as required. This is a designated role, i.e. a role identified as providing support at enrolment time, therefore annual leave cannot be taken during the enrolment period.
- To liaise with external agencies as appropriate e.g. Local Authority, Care2learn.

**We are looking for the following skills/attributes**:

- GCSE’s A*- C / 9 - 4 in English and Maths as a minimum
- The ability to form excellent working relationships and personal boundaries with children and young adults
- Excellent written and verbal skills
- The commitment to provide a high quality service
- Previous experience working with students in an advisory role, or knowledge of financial support will be an advantage.

See what we have to offer and come and join us. **You won’t be disappointed.**

**Benefits include**:

- Generous Annual Leave (30 days annual leave + bank holidays + 5 College closure days)
- Personal and Professional Development opportunities
- Discounted Metro Card Scheme
- Generous Contributory Pension Scheme
- Cycle to Work Scheme
- Access to Employee Assistance Programme
- Reduced price personal gym membership
- Access to a wide range of high street discounts (retail, supermarkets and restaurants)
- Staff Recognition Awards

**Closing date**:Wednesday 15 May**

**Interview date: Wednesday 22 May**

For further details, please refer to the job description and person specification.

**Direct applicants only, no agency CV’s / referrals.



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