Service Delivery Controller

6 months ago


Derby, United Kingdom DCRail Full time

DCRail specialises in the movement of bulk freight by rail. The business is investing to meet customer demand and is developing a strong reputation for innovative solutions and excellent customer service. These roles are key to the delivery of safe and reliable services.

**Service Delivery Controller - Derby HQ**

Join the dynamic team at DCRail, a national freight operator that prides in providing unparalleled rail-based supply chain solutions. As a member of the Cappagh Group of Companies, we specialise in civil engineering, material supply, and transport solutions for infrastructure, construction, and utility projects. With a comprehensive service offering that includes material supply, bulk handling, road distribution, recycling, and rail transport, we deliver truly integrated solutions that set us apart

**Role Overview**

Thanks to our accelerated and continuing growth at DC Rail, we are seeking enthusiastic individuals to join our Service Delivery Control Centre team in Derby. As a Service Delivery Controller at DC Rail, you will play a vital role in the efficient operation of our train services. This dynamic position offers a wide range of challenges and opportunities in the rail industry. No two days are the same, providing you with exposure to the diverse aspects of rail operations. Rest assured, we are committed to providing comprehensive training and support to ensure your success in this pivotal role.

**Key Responsibilities**
- Manage the overall operation of train services, ensuring timely and safe delivery.
- Act as the primary point of contact between internal teams and external stakeholders.
- Utilise various communication channels to facilitate seamless coordination and response.
- Monitor and respond to real-time events, ensuring mínimal disruptions to train services.
- Collaborate with our dedicated team to optimise train schedules and resource allocation.
- Maintain a strong focus on safety, compliance, and adherence to industry regulations.
- Handle unforeseen challenges and emergencies with poise and effectiveness.
- Contribute to process improvements and innovation within the Service Delivery Control Centre.

**Skills and Attributes***
- Previous experience in the rail industry is a plus but not required.
- Effective communication and interpersonal skills.
- Ability to thrive in a fast-paced, ever-changing environment.
- Excellent problem-solving and decision-making abilities.
- Detail-oriented with a commitment to safety and quality.
- Flexibility to work various shifts, including nights and weekends.


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