Accounts Administrator

3 weeks ago


Bury St Edmunds, United Kingdom Hales Group Limited Full time

Accounts Administrator
Salary DOE
Monday to Friday
39.75 hours
Main duties and responsibilities (including but not limited to):

- Developing client relationships for assigned accounts
- Managing inbound calls and liaising directly with clients and colleagues to plan, schedule and execute deliveries/collections
- Supporting account managers in producing estimates and budgets, attending site visits and delivering webinars and training
- Account administration, documentation and processing of orders, securing client sign-off and ensuring that production schedules are implemented and delivered
- Liaising with suppliers and third party logistics partners to schedule deliveries
- Resolve any operational issues and co-ordinate solutions with colleagues
- Compliance with standard operating procedures and quality standards
- Proactively manage client and colleague communication, respond to queries and support problem resolution
- Office support and administration, including inbound and outbound calls
- Support business development, identifying opportunities for growth and new business prospects
- Any other ad hoc tasks and responsibilities to support the business and its clients
Key skills:

- Great communication skills (written and verbal)
- Accurate administration skills with excellent attention to detail
- Organisational skills and the ability to multi-task and deliver to multiple deadlines
- Ability to build strong and effective relationships with colleagues and customers
- Tenacity and pro-active problem solving skills
- Flexible, positive and enthusiastic "can-do" attitude to work
- Excellent digital skills including MS Excel



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