Scheduler

2 weeks ago


Sutton, United Kingdom Home Instead Full time

Company Description

Our office was established in January 2010 and our mission is to brighten the lives of the elderly giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best quality care and support the growth of our business.

**Job Description**:
You will be responsible for managing the needs of our Care Professionals, creating and monitoring schedules and rota's and providing daily operational support to the needs of the Care Management Team as follows:

- Liaise with clients, families, care professionals, GP's, district nurses and pharmacies
- Be responsive to the changing needs of clients through effective scheduling.
- Answer telephone enquiries, emergency calls and co-ordinate the on-call rota
- Maintain accurate records in line with company expectations using the electronic scheduling system and company database
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in schedules and confirm changes with clients and Care Professionals
- Develop excellent relationships with both clients, their families and Care Professionals so all can enjoy a positive care experience.
- Work alongside the recruitment team to ensure sufficient current and future staffing levels are met.

**Qualifications**:
Good working knowledge of IT systems with experience of Microsoft 365 and CRM software.

The ability to learn and adapt to new technologies in the near future where appropriate.

Highly resilient and positive with excellent communication skills.

Good organisational and prioritisation skills with the ability to work calmly and accurately under pressure.

A team player with strong interpersonal skills and able to build rapport with clients and Care Professionals alike.

Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion care and our essential back-up services with the motivation to help us achieve our ambitions, we would love to hear from you.



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