IT Manager

2 weeks ago

West Bromwich, United Kingdom West Bromwich Albion Football Club Full time

An exciting new job opportunity has become available to join us as the IT Manager.

**Head of Systems & Technology
Reporting to**:Managing Director (non-football)
**Location**:The Hawthorns Stadium, West Bromwich, B71 4LF - will need to travel to other sites
**Main Purpose**:To oversee and co-ordinate the various IT systems and technology systems that are used and in place throughout the business
**Salary**:Competitive
**Working Hours**:Full Time which may include evenings, weekends and bank holidays as required and in line with business needs

**Duties and Responsibilities**
- Oversee and co-ordinate all technological and IT systems across the club.
- Develop a good understanding of all systems in place and how they interact with each other, ensuring that each is used to its maximum potential.
- Provide advice and support to club staff on the systems that they are using and advise upon any improvements / integrations that will provide enhanced performance / service.
- Oversee and manage all of the digital platforms that the club operates, ensuring that a positive customer journey is delivered at all times.
- Troubleshoot and resolve any basic IT issues (hardware and / software) that users may have.
- Directly manage various contracts that are in place. To include, but not limited to, IT maintenance, Telephony systems (fixed & mobile), digital streaming platform, photocopiers / printers.
- Manage the technical live streaming process for match days, both home and away, liaising with the marketing department regarding the promotion of the service.
- Work in conjunction with the club’s IT maintenance contractor to ensure all equipment is operational and suitably maintained.
- Advise upon the requirement of any new equipment / software for the business.
- Oversee the procurement process of any new equipment ensuring that value for money is always obtained.
- Oversee / act as liaison with any external contractor / company that provides an IT or technological solution for the club. Including, but not limited to, payroll, ticketing, retail, streaming provision, access control, till systems (Catering and retail),time and attendance system, telephony systems, CRM, Single Sign On, website, photocopiers, data analysis etc.
- Ensure that users of all systems and technology do so in accordance with standard codes of practice and in a way that minimises the risk of any "cyber-attack".

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or. the scope of the job may change as necessitated by business demands.

**Person Specification**

**Essential Criteria**
- Full UK driving licence
- Right to work in the UK
- Have previous experience working in an IT background

Interviews to commence after closing date.**

**Interested?**

**Equality and Diversity**

**Safer Recruitment**

West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people and adults at risk, therefore expect all staff and volunteers to share this commitment.

A DBS, References, Qualifications, Proof of Identity and Right Work in the UK checks will be required and carried out for this post.

No agencies please.

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