Waiting List Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 3

**Main area**
- Ophthalmology
- **Grade**
- NHS AfC: Band 3
- **Contract**
- Permanent
- **Hours**
- Part time - 30 hours per week
- **Job ref**
- 164-5145988**Site**
- Nottingham University Trust, Queens Medical Centre Campus
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 pa
- **Salary period**
- Yearly
- **Closing**
- 17/04/2023 08:00Job overview

An exciting opportunity has arisen within the Ophthalmology Specialty based at Queens Medical Centre Campus, Nottingham University Hospitals for a Waiting List Administrator.

We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.

You will work closely with all members of the Ophthalmology team including the management team and clinicians, contributing to the development of a highly skilled workforce.

If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.

Main duties of the job

Working as part of the waiting list team

Booking patients for surgery and pre-assessment

Adding patients to waiting list

Updating patient information to aid booking process

Assisting Waiting List Co-ordinators and line managers as required.

Working for our organisation

Working in a busy office the post holder will be required to work to tight deadlines under mínimal supervision. This role is part of a larger team all working towards booking patients for surgery within the 18 week target.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with Job Description and Person Specification documents attached to his advert.

Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.

Using Medway PAS, NotIS, ERS and DHR information systems to add patients to the surgical waiting list.

Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.

Booking surgery dates with patients via telephone and letter.

Providing feedback on patients to the Management team including information on the current status, delays and actions required.

Attending theatre scheduling and patient tracking meeting.

Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.

Escalate problems which might result in significant delays and breaching the 18 Week RTT target.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.

To support the Waiting List Co-ordinator's and deputise as appropriate and needed.

Share responsibility with line manager for own personal development.

Working in a busy office the post holder will be required to work to tight deadlines under mínimal supervision.

Person specification

Training & Qualifications

Essential criteria
- GCSE Maths/English or equivalent
- NVQ Level 2/3 Business Admin

Desirable criteria
- Experience of hospital systems

Experience

Essential criteria
- Recent NHS experience
- Knowledge of waiting list process
- Understanding of the importance of confidentiality

Desirable criteria
- Experience of waiting list management
- 18 week RTT knowledge
- Knowledge of Patient Access Policy

Communication and relationship skills

Essential criteria
- Experience of MDT working
- Willing and able to work as part of team
- Ability to prioritise workload and use own initiative

Analytical and Judgement

Essential criteria
- Demonstrates use of own initiative

Physical Skills

Essential criteria
- Frequent use of VDU and keyboard
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check ag

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