Customer Service Representative

3 months ago

Coventry, United Kingdom Contechs Full time

Customer Service Representative

Inside IR35 (Umbrella Rate) - £22.16 per hour

Based in Whitley - Coventry

**Position Description**:

- As a Call Centre Representative you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience.
- You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.

**The Role**:

- Offering exceptional client support for all the Clients
- Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
- Be a knowledgeable expert in the Clients’ brand and products Identify and manage any complaints on the initial contact
- Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
- Maintain effective relationships across the whole business and retail network driving client experience
- Achieve positive results that generates high customer satisfaction

**Skills Required**:

- Customer service Call centre

**Experience Required**:

- Experience in delivery of exceptional client experiences
- An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
- Strong decision making and problem solving skills
- Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
- Strong communication skills, both written and verbal
- Strong stakeholder management skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Results orientated with a determination to make things happen
- A highly motivated, energetic and inspirational team player
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to make quick and competent decisions
- Experience of managing a high volume of queries

**Additional Information**:

- During the initial 3/4 week training period you will work on site in Whitley, Coventry.
- After this, if you and the business feel ready, our Client works remotely on Mondays, Thursdays and Fridays.
- Tuesdays and Wednesdays are on site in Whitley, Coventry.
- The shifts are 8:00-16:30, and 8:30-17:00

Excellent Opportunity with immediate starts available

**Job Types**: Full-time, Fixed term contract
Contract length: 8 months

Pay: £22.16 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Work Location: Hybrid remote in Coventry

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