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Guest Services Assistant

4 months ago

Penrith, United Kingdom Center Parcs Full time

Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.

**GUEST SERVICES ASSISTANT | £10.85 per hour**

**HOURS OF WORK**

You will be contracted to work 120 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT YOU**

**Essential requirements**:

- Excellent guest care skills (Minimum 1 year experience in a guest care environment)
- Computer literacy
- Good standard of education including Maths and English GCSE (or equivalent qualification)

**Desirable requirements**:

- Previous similar experience working within reception environment and complaint handling

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

- Management/Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:12 September 2023 at 12 Noon

**Interviews to be held**:Ongoing

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**Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams.