![Polly Group](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
3 days ago
An rare opportunity to become part of the team within a well established family run business has become available.
In this role you will quickly become a key member of the business, meaning that applicants should have a desire for progression along with the ability to take ownership and responsibility for the tasks that they are given.
Working hours are Monday to Friday 8am -4pm
Duties will include
- Coordinate and schedule service appointments for clients and orders
- Answer incoming phone calls and respond to inquiries in a professional and courteous manner
- Provide excellent customer service by addressing client needs and concerns
- Maintain accurate and up-to-date client records in the database
- Assist with data entry tasks to ensure accurate billing and invoicing
- Perform general clerical and administrative duties as needed
- Collaborate with team members to ensure smooth operations and efficient service delivery
- Manage calendars, schedule meetings, and coordinate travel arrangements
- Maintain confidentiality of sensitive information
Qualifications Requirements
- Strong phone etiquette skills with the ability to communicate effectively with clients
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines
- Typing speed of at least 50 words per minute
- Attention to detail and accuracy in data entry and record keeping
- Ability to work independently as well as part of a team
Due to the location, transport would be advantageous.
**Job Type**: Permanent
**Salary**: £12.50 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newcastle-under-Lyme, ST5 7UF: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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