Outpatient Supervisor

1 month ago

Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

Your role as a Supervisor within the Outpatient Department (OPD) Under Wythenshawe, Trafford, Withington and Altrincham (WTWA) and will involve first-line management and supervision of the Administrative & Clerical team, supporting the Assistant Operational Manager and Service Manager for OPD to ensure a smooth delivery of service to our patients, visitors and stakeholders. You will display strong people and communication skills and be customer-care focused.

About the Role

We have a vacancy within our Outpatient Admin Team across Wythenshawe, Trafford, Withington and Altrincham (WTWA). This role is primarily based at Wythenshawe Hospital, however, there may be a requirement to support at the other sites such as Withington. This team work to support the clinical activity and Phlebotomy call centre within the Outpatient Department.

Your role will involve first-line management and supervision of the Administrative & Clerical team, supporting the Service Manager for OPD accordingly. You will display strong people and communication skills and be customer-care focused.

Duties of the role will include facilitating weekly staff rotas, collating information upon request, ensuring adequate clerical cover throughout the OPD and supporting the delivery of service during times of staffing shortages, dealing with patients and visitors, maintaining and ordering stock supplies, induction and training of newly appointed staff and using all IT systems associated with the clinics/Trust.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you

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