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Customer Service Representative

1 month ago

Malvern, United Kingdom Balens Specialist Insurance Brokers Full time

Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees.With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.
**The Role**:

- General administration duties for the Affinities team
- Speaking to customers and updating client records accurately
- Working with the team to ensure that clients receive prompt responses to their queries
- Undertake internal and external training courses as necessary, including study for and sit CII Exams (Diploma in Insurance)
- Follow the rules and regulations as set out by the Financial Conduct Authority
- Minimum of one year’s customer service experience in any industry
- A passion for delivering the best service possible to your customers
- Ability to build a rapport with lots of different types of individuals internally and externally
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent
- Computer Literate

REF-202 764

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