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Customer Service Advisor/representative

4 months ago

Malvern, United Kingdom Balens Insurance Full time

**Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.**

**The Role**
- General administration duties for the Affinities team
- Speaking to customers and updating client records accurately
- Working with the team to ensure that clients receive prompt responses to their queries
- Undertake internal and external training courses as necessary, including study for and sit CII Exams (Diploma in Insurance)
- Follow the rules and regulations as set out by the Financial Conduct Authority
- Minimum of one year’s customer service experience in any industry
- A passion for delivering the best service possible to your customers
- Ability to build a rapport with lots of different types of individuals internally and externally
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent
- Computer Literate

**As well as a competitive salary we offer the following benefits -**
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Malvern, Worcestershire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person