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Hotel Receptionist
2 months ago
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Manage reservations and room assignments efficiently
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other hotel departments to ensure guest satisfaction
**Skills**:
- Bilingual proficiency in English and another language is preferred
- Previous experience in a hotel or hospitality setting is a plus
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Knowledge of phone etiquette and professional communication skills
- Attention to detail and accuracy in handling guest information
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.
**Job Type**: Part-time
**Salary**: £9.00-£10.42 per hour
Expected hours: 14 - 28 per week
**Benefits**:
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Ability to Commute:
- Newcastle Upon Tyne (required)
Ability to Relocate:
- Newcastle Upon Tyne: Relocate before starting work (required)
Work Location: In person
Expected start date: 01/03/2024
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