Head of Services

2 weeks ago

London, United Kingdom Build on Belief Full time

**Head of Services**

Salary**:£50,000 p.a.**

Hours**:F/T post, 37.5 hours per week (including some weekends)**

Based at**:Earls Court, London SW5 with some WFH and site visits.**

Interested in helping to run and develop a well-established LERO? Would you like to take responsibility for the development and delivery of peer-led socially based support and befriending services across London and the South-east? Do you like to manage a diverse and fascinating team of staff? Build on Belief is seeking a Head of Services to join our friendly senior leadership team and deliver high quality and consistent services with a strong focus on weekend service delivery.

The post is based in Earls Court, London SW5 with some WFH and site visits.

Closing date**:Monday, 27th May 2024**

**JOB DESCRIPTION: HEAD OF SERVICES**

**TITLE**: Head of Services

**SALARY**: £50,000 p.a

**HOURS**:F/T post, 37.5 hours per week (including some weekends)

**HOLIDAYS**:28 days plus bank holidays

**CONTRACT**:Indefinite

**REPORTING TO**:Chief Executive

**LOCATION**:Earls Court, London Head Office and WFH

**PROBATIONARY PERIOD**:Six months

**JOB SUMMARY & PURPOSE**

Reporting to the Chief Executive, the Head of Services will ensure that we are delivering high quality, lived experience social activity-based substance use recovery and support services.

You will be responsible for the development and delivery of place-based services across London and the South-East of England.

You will have overall responsibility for the delivery of all the service provision and the line management of the staffing associated with it.

You will also ensure service quality, good safeguarding practice and impact in line with the charity’s objectives and be responsible for ensuring good stakeholder relations.

You will have responsibility for a variety of services, including but not limited to weekend social activity hubs; peer support groups; recovery coaching programmes; homelessness and advice support; recovery cafes; employment and training support.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**

**Leadership & strategy**

Work as part of Build on Belief’s Senior Leadership Team to lead delivery of our strategy, ensuring that our strategic objectives are met, and our values and principles are embedded across our work.

Develop appropriate plans and work programmes and lead collaborative groups to drive the delivery of our organisational strategy through our local social activity hubs and place-based services.

Be a visible presence across the services, displaying positive leadership behaviours and promoting a positive culture which engages our workforce.

**Management & staffing**

Lead, manage, supervise, and appraise our service Operations Managers, setting clear targets, objectives, and expectations.

Ensure that appropriate polices and processes are implemented, so that services and contracts are well managed, deliver safe and inclusive practices and risk is appropriately managed.

Ensure that services and contracts are using appropriate reporting and recording systems and gather data which supports informed decision making.

Provide relevant data, information and regular reporting to the Chief Executive and Board of Trustees to provide assurance, accountability, oversight and inform decision making as required.

Work with the Head of Finance and Central Operations on recruitment and onboarding of new staff across the charity.

Work with the organisations nominated Safeguarding leads in the SLT and Trustee Board to ensure all safeguarding procedures and policies are implemented correctly at the local services, and that the charity is fully compliant with safeguarding policy and procedures.

Ensure that Operations Managers responsibility for Health and Safety implementation at the local service hubs.

Responsibility for the full compliance of their team with all necessary regulations and legal requirements, including the Children’s Act, Equal Opportunities, Data Protection, Health & Safety and Working with Vulnerable Groups.

**Training & development**

Responsibility for all training programmes for service managers and volunteers, including oversight of delivery and data recording.

Develop training programme for Service Managers and Support Workers with the Operations Managers and ensure implementation of the programme across all services.

Ensure a proactive programme of training for volunteers is provided.

**Funding, finances & performance**

Responsibility for all services and contracts to be delivered to budget and meet to internal and external Key Performance Indicators and quality standards.

Work with colleagues to ensure we deliver on our contractual and partnership obligations in areas where we are a key lived experience recovery provider and use our expertise in this area to develop and deliver transformational partnership working.

**Services development**

Work in partnership with the Head of Finance and Central Operations

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