Helpdesk Administrator
3 weeks ago
We are a **Facilities Maintenance Contractor** who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. We work with our partners to deliver an excellent service to our clients.
We have an exciting new opportunity for a Helpdesk Coordinator to join our team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients.
**The Role**:
- Handle incoming calls from clients, supply chain partners and field engineers.
- Manage client work orders from initial enquiry to completion.
- Plan engineer schedules to ensure efficient recovery of fixed labour costs.
- Source and purchase materials necessary to complete work orders within budget.
- Coordinator material and human resource to meet client timescales.
- Maintain strong relationships with clients, supply chain partners and field engineers.
- Work to ISO standards for all documentation processes.
- Represent the organisation at client meetings and external events.
- Demonstrate the core values and professionalism of the company.
- Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.
**Reporting to**:Operations Manager
**The Person**:
- Min 2 years’ experience in a Facilities Maintenance helpdesk environment
- Great communication skills.
- The ability to work to deadlines.
- Ability to work under own initiative & self-motivate.
- Keen eye for detail and organisation.
- Team Player
Work remotely
- No
**Job Types**: Full-time, Permanent
Pay: £22,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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