IT Helpdesk Administrator

Office Angels are so excited to be recruiting for an IT Helpdesk Administrator based in Maidstone. You will be working for a company who priorities staff satisfaction whilst striving for customer excellence. This role is perfect for someone who wants tojoin a successful IT company with the opportunity to progress internally.

**Job Title**:IT Helpdesk Administrator

**Location**: Maidstone

**Salary**:£20k

**Hours**:Monday-Friday - Rotation shifts 05:00 - 13:30 WFH, 08:30 - 17:00 and 09:00 - 17:30. Hybrid working is available.

**Benefits**:

- 22 days annual leave plus bank holidays
- Fully paid permit parking in a long stay Maidstone car park.
- Pension
- Staff discounts through Perk Box
- Regular work social events with a spectacular Xmas do.

**The role**:
**Responsibilities of the IT Helpdesk Administrator**
- Office based administration duties, primarily for the IT Support Department, but may also work with other departments.
- Answering incoming calls
- Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
- Managing support ticket/queue and reporting to line Manager(s)
- Booking in work and making appointments inc diarising scheduled tickets
- Logging Licensing, Hardware and Software serial numbers & information
- Excellent telephone manner
- Good customer service skills
- Able to build rapport with clients
- Uses own initiative
- Excellent communication skills

**Next steps**:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.