Maintenance Helpdesk Administrator

2 months ago


Maidstone, United Kingdom Oakwood Construction Services Full time

Oakwood Construction Services are looking to add an experianced Maintenance Helpdesk Administrator to our growing team.

Oakwood have a proven track record for delivering maintenance and projects to a great standard with customer satisfaction. We are based in maidstone and work across southern England.

We undertake a variety of works for commercial clients including hotels, pubs, restaurants, care homes, schools and insurance works.

This role would suit somebody who has office / admin / helpdesk experience within this field and is looking for a role where they can develop skills in a professional working environment.

As a Maintenance Helpdesk Administrator you will provide support by ensuring you issue, receive, and record information accurately and timely for all jobs received. Ensure that all appointments are met for the day, this will include booking appointments, engaging with clients, workers and managers of the business.

KEY RESPONSIBILITIES
- To record accurate information on works being completed.
- Ensuring appointments are given correct priority and budget code and help schedule convenient appointments.
- Allocate the engineer to attend appointments based on skills, availability and locality to the jobs.
- Keep call time to a minimum to prevent others trying to reach you.
- Deal with one request at a time, fully, before moving on to the next.
- Input information directly into our job management system.
- Assist the other team members throughout the day.
- Undertake customer satisfaction surveys on completion of works and highlight any areas of improvement required.

SKILLS REQUIRED
- Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills.
- Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
- Have a reasonable proficiency in MS Office
- Understand what it is to be part of a team and ensure that learning is shared within the team.
- Be able to take direction and be happy to respond to managers instructions.
- Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary.

QUALIFICATIONS REQUIRED

GCSE or Equivalent in Qualification in Maths and English.

Package:
Salary £21k
- 25k - depending on experiance

20 days holiday + 8 Bank Holidays

Pension

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
social distancing within the office space

Application question(s):

- Do you have experience within an office environment

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Reference ID: Trainee Admin Assistant
Expected start date: 31/05/2021


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