Quality Assurance Administrator

2 weeks ago


Telford, United Kingdom RTITB Full time

**About RTITB**

RTITB has one goal - to keep people safe As the leading accrediting body for workplace transport training, we help transport and logistics operations improve efficiency, create a culture of safety, reduce costs, and most importantly save lives.

**Quality Assurance Administrator**:

- (Position can be office-based or hybrid - following the successful probationary period and once fully trained)_

We are looking for a confident and proactive person to join our Quality Assurance team. You will work closely with the Quality Assurance Co-ordinator and Quality Assurance Manager, and be responsible for handling the daily operations of the busy department. As a vital link between RTITB’s various departments and customers, you’ll play a crucial role in ensuring seamless compliance, addressing complaints, arranging audits and dealing with trademark infringements.

You will work 37.5 hours per week (between the hours of 8am and 5pm Monday - Friday). Overtime will be required from time to time - for example during events, covering team absences or to meet customer requirements. Overtime will be paid in line with the rates shown in the staff handbook on all occasions where 30 minutes or more of overtime has been completed on a calendar day. Time in Lieu may be offered as an alternative to payment from time to time.

**Responsibilities**:

- Logging complaints, problems and appeals on our records database in line with our quality management system
- Arranging audits with customers and updating our resource management system for the audit team
- Supporting customers with completing rectification actions following their audit, for example helping them interpret the findings and resolve any issues in timely manner

**Planned interview dates**:10/07/2024 and 11/07/2024

**Attributes of a Top Performer;**
- Excellent communication skills
- Attention to detail
- A positive, can-do attitude
- Ability to prioritise effectively
- Proactive

**You will have the following (essential);**
- Experience of working within a busy, fast-paced environment and handling urgent matters
- At least 1 years’ administration experience, preferably in a compliance or health and safety led organisation
- A down-to-earth personality with exceptional communication skills (written and verbal)
- Motivation and ability to learn the technical aspects of our business
- Ability to work well independently and as part of a team

**You might also have the following (desirable);**
- Experience in using the Workbooks CRM or similar.
- Experience in working within an ISO9001 Quality Management System
- Knowledge/experience of Warehousing, Transport and Logistics sectors
- An auditing qualification (for example internal auditor or lead auditor)

**Join us and you'll receive;**
- £24,000 per annum
- 26.5 days annual leave (3.5 of which are taken on fixed days determined by the company during the Christmas shutdown) **plus** 8 statutory UK bank holidays
- Contributory pension scheme - 4.5% contribution by employer and 4.5% by employee which includes death-in-service benefit (2 x salary)
- Annual salary review
- Flexible working (hybrid working post probation/early finish Fridays)
- Free quarterly wellbeing workshops with an experienced external provider
- Free snacks and drinks (biscuits/fruit/tea/coffee/hot chocolate/water) at the office
- Discounted local gym membership
- Access to a wide range of discounts and a wellness hub via Perkbox - including rewards when your improvement suggestions are implemented
- Ongoing training and development opportunities - including free access to unlimited online learning via the LinkedIn Learning platform
- A friendly, caring work environment

**Why would you want to work with us?**

We are a well-established business based in Telford but with an international client base - some of our customers include Sainsburys, Tesco, Coca Cola and Boots. We are a fast growing and ambitious organisation who employs a fun and diverse team of people. As our core business is centred on training, we value people development and progression for those who want it. Our core aim as a business is to make safety a top priority for our customers thereby ensuring that everyone who works for them gets home safely to their family each evening. If you want to be a part of that and the description above looks right for you then please apply.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sabbatical
- Work from home

Schedule:

- Day shift
- No weekends
- Overtime

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Telford

Application deadl


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