Customer Service Representative Team Leadrer
6 months ago
We are currently recruiting for a Team Leader to drive the performance of the Customer Service Representative team at our Honda dealership in Reading. You will be provided with on-the-job training and support by your colleagues and manager. You will be joining a friendly and supportive team at Reading.
We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:
- 25 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £2,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Bodyshop services
- Training and Continual Self-Development
- Free Eye Care Vouchers
- Cycle To Work Scheme
- Pension Scheme
- Employee wellbeing services
- Free life assurance equivalent to twice your salary
- Loyalty, Above & Beyond and Long Service Awards
- Discounted Shopping Portal
**What will I do on a daily basis?**
As Team Leader at the contact centre you will plan, direct and motivate all team members to ensure team performance is at a high standard to increase sales and improve customer service and satisfaction. You will development and maintain customer relations during the ownership of their vehicle with the objective to increase business opportunities and repeat customer loyalty. You will be expected to manage the team to achieve acceptable targets for completed daily calls lead generation and conversion to invoiced business as set by the CSU Manager/ After Sales Director/Group Operations Director/Manufacturer and maximising the profit of the team.
**What experience do I need?**
We are looking to speak with you if you have a minimum of 2 years’ experience in automotive/ contact centre or telesales management. You have will excellent communication skills and show you have desire to drive the team to achieve high standards of designed customer care suited to the individual brands. For this position, you must have the necessary interpersonal skills to successfully manage a team and their performance. The ability to communicate effectively at all levels of management is essential in this role. You should have the ability to utilise project management skills and be able to use your analytical skills to the full. You must have the ability to understand, review and implement current and new processes.
**Why Marshall Motor Group?**
We operate 142 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England and Wales.
Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Reading, RG2 0JZ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
-
Customer Service Representative
6 months ago
Reading, United Kingdom Marshall Motor Group Full timeWe are seeking a Customer Service Representative to join our Honda division at our Reading dealership. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. This role is offered on a full time and permanent basis. We can offer a fantastic range of benefits in an environment that offers career development...
-
Customer Service Representative
6 months ago
Reading, United Kingdom Core Marketing Ltd Full time**IMMEDIATE START!!** **FULL TIME - Customer Service Representative** **IMMEDIATE START!!** **FULL TIME - Customer Service/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** About us and what we do: At Core Marketing, we're expanding our...
-
Customer Service Representative
1 month ago
Reading, Reading, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a key point of contact for our customers, you will provide exceptional service and support, while working collaboratively with our team to achieve our goals.Key Responsibilities:Provide service and support to customers.Collaborate with team members to...
-
Customer Service Representative
1 month ago
Reading, Reading, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Reading.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...
-
Customer Service Representative
4 weeks ago
Reading, Reading, United Kingdom Focus Resourcing Full timeAs a Customer Service Representative with Focus Resourcing, you will be working in a town centre office environment, providing excellent customer service skills to clients in the Probate and Trusts team.Key responsibilities include being the first point of contact for new client enquiries, filtering and allocating them to the appropriate team members, and...
-
Customer Service Representative
2 weeks ago
Reading, United Kingdom CV-Library Full timeAn renowned company in their field is seeking a Customer Service Representative with to join their team on a full time, permanent basis. The successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels. Responsibilities will include,...
-
Customer Service Representative
7 days ago
Reading, Reading, United Kingdom Mobilize Financial Services - UK Full timeAbout the RoleWe are seeking a Customer Service Representative to join our Select Lease by Mobilize team in Reading. As a key contact between customers and suppliers, you will play a vital role in ensuring high-quality service standards are met.Key Responsibilities:Respond to customer and supplier enquiries in a timely and courteous mannerMaintain accurate...
-
Customer Services Representative
3 weeks ago
Reading, Reading, United Kingdom Healthxchange Full timeJob DescriptionWe are seeking a highly skilled and motivated Customer Services Representative to join our team at Healthxchange.About the Role: As a Customer Services Representative, you will be the first point of contact for new customers, ensuring a great first impression of Healthxchange. Your primary responsibilities will include attracting new...
-
Sales and Customer Service Representative
1 month ago
Reading, United Kingdom Inc Recruitment Full timeJob Title: Sales and Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and enthusiastic Sales and Customer Service Representative to join our team at Inc Recruitment. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.Key...
-
Customer Service Representative
1 week ago
Reading, Reading, United Kingdom KPI People Full timeKPI People is seeking an experienced Customer Service Representative to join their team in Reading. As a Temporary Service Advisor, you will play a vital role in providing exceptional customer care and ensuring the smooth operation of our franchised car dealership.The estimated salary for this position is £14-£15 per hour, paid weekly with opportunities...
-
Customer Service Representative
1 month ago
Reading, Reading, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Reading, United Kingdom. The ideal candidate will be the first point of contact, handling incoming calls, emails, and chat queries with professionalism and efficiency.Key Responsibilities:Provide accurate information regarding products and...
-
Customer Service Representative
1 month ago
Reading, Reading, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Reading, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...
-
Customer Service
4 months ago
Reading, United Kingdom First Home Improvement Full timeJoin our Team as a Customer Service & Sales Representative (A valid driver's licence and access to reliable transportation)- Full time onlyAre you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!As a Customer Service &...
-
Customer Service Representative
4 weeks ago
Reading, United Kingdom CV-Library Full timeAre you a proactive, detail-oriented individual looking to kickstart or advance your career in the customer service sector? Our prestigious client is seeking a dedicated Customer Service Representative to be the first point of contact for their clients, providing exceptional service and support. Key Responsibilities Handle incoming enquiries via phone,...
-
Customer Service Representative
5 days ago
Reading, Reading, United Kingdom Mobilize Financial Services - UK Full timeMobilize Financial Services is a leading financial services provider for Renault, Dacia, Alpine, and Nissan in the UK. We are part of the Renault Group and present in 36 countries across Europe, North Africa, South America, and Asia.**Job Description:**We are looking for a Customer Service Representative to join our team in Reading. As a Customer Service...
-
Customer Service Representative
7 days ago
Reading, United Kingdom Park Street People Full timeAre you a proactive, detail-oriented individual looking to kickstart or advance your career in the customer service sector? Our prestigious client is seeking a dedicated Customer Service Representative to be the first point of contact for their clients, providing exceptional service and support.Key ResponsibilitiesHandle incoming enquiries via phone, email,...
-
Customer Service Representative
1 month ago
Reading, Reading, United Kingdom Reading Municipal Light Department Full timeJob Summary:The Customer Service Representative is responsible for providing day-to-day support to RMLD customers and other departments, both clerical and administrative, as well as identifying and resolving customer inquiries and concerns.Key Responsibilities:Performs complete customer service and support duties to meet evolving customer demands.Addresses...
-
Customer Service Representative
7 days ago
Reading, Reading, United Kingdom Nuffield Health Full timeNuffield Health is committed to providing exceptional customer care in a friendly and professional environment. We are seeking a skilled Customer Service Representative to join our Front of House team at our Reading Fitness and Wellbeing Club.As a key member of the Reception Team, you will provide a warm welcome to all visitors, answer queries with a caring...
-
Customer Service Representative for Pensions
3 weeks ago
Reading, Reading, United Kingdom Wipro Full timePension Customer Service Representative RoleWe are seeking a dedicated and customer-focused individual to join our team as a Pension Customer Service Representative. As the first point of contact for our clients, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns.About Wipro Financial...
-
Customer Service Representative
1 week ago
Reading, Reading, United Kingdom Wipro Full timeAbout the Role: We are seeking a Customer Service Representative to join our team at Wipro Financial Outsourcing Services Ltd. This role will involve acting as the primary point of contact for clients and beneficiaries regarding pension-related inquiries.As a Pension Customer Support Specialist, you will be responsible for providing accurate and detailed...