Travel Shop Assistant

4 weeks ago


Portsmouth, United Kingdom First Bus Full time

**We are looking for a passionate customer service professional to join our team at the Portsmouth travel shop in The Hard Interchange Bus Station as a part-time, permanent basis.**

**Hilsea, Portsmouth is your based depot.**

**Part-time** - **Hours 22.5 - £12 Per Hour, Plus Must be flexible to cover Holidays.**

**You Will be On A 2 Week Rota**

**Week 1 - Thursday, Friday, and Saturday**

**Week 2 - Monday, Tuesday, and Wednesday**

As a travel shop assistant, you will be the point of contact for all customer enquiries in the travel shop and be there to provide some administrative support to the Commercial team when needed.

**Job responsibilities**:
The provision of a high standard of customer service with our customers and administering the secure and efficient process of cash banking.

To administer a seamless process of communication between our customers and to ensure a satisfactory response is delivered to all our customers' complaints and queries.

**About the role**
- To supply a high standard of service to customers visiting the Travel Shop
- To promote our range of tickets and services to generate sales.
- To replenish leaflet dispensers with information as required and ensure all publicity is kept up to date.
- To administer customers complaints and queries to the standard required and process them to head office on a daily basis.
- To administer the process for cash banking and account for all sales made and process through to our accounts department.
- To manage start - up and close-down procedures, including opening of the shop as and when required
- To assist with the general housekeeping of the Travel Shop to ensure it is clean and welcoming to both internal staff and our external customers.

**About you**

**Skills & Experience**
- Excellent standard of verbal and written communication
- Good geographical knowledge of the region would be an advantage.
- Good With Computers and Have Great skills in using Micosoft Word, Excel and one Drive.

**Rewards & Benefits**
- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
- Free travel on our buses for you and your family
- £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
- Cycle to work scheme
- 25 days holidays (pro rata)
- Pension scheme and chance to buy discounted First Group shares

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
- Applicants are advised that background checks will be conducted as a standard part of our recruitment process._


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