Customer Service Associate

2 weeks ago


Plymouth, United Kingdom Tate Full time

**Customer Service Associate**

Temp

Plymouth (office based)

£10.25 per hour

37.5 hours per week

Mon-Fri between 8am-8pm (shift work)

Tate are working with a large consulting, transformation and digital services business who focus on delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We are recruiting fora Customer Service Associate to provide excellent customer service within one of Capita's Mortgage Services clients.

**Key Responsibilities**:

- Performs customer service activities and initiatives for limited number of products or clients.
- Handling customer service inquiries and problems via the telephone, fax and mail.
- Referring complex problems to senior staff.
- Receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints.
- Entering phone and fax orders and related data into the computer.
- Making changes to orders, back orders, shipping delays or information necessary to process or cancel orders.

**Experience Required**:

- Customer Service experience
- Problem solving
- Excellent communication skills.
- IT Skills
- Complaint handling

Tate is acting as an Employment Business in relation to this vacancy.



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