The Hive Administrator Apprentice L3

2 weeks ago


Richmond, United Kingdom Savills Full time

Founded in the UK in 1855, Savills is one of the world's leading property agents. Their experience and expertise spans the globe, with 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Savills UK Ltd Property Management department manages in excess of 3,000 properties on behalf of clients/landlords within all sectors. This encompasses an approximate rent roll of £3BN and circa 30,000 tenants across the UK.

**THE ROLE**

The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business. The team has embarked on a 5 year project to transform into a modern, technologically advanced department where they plan to become a Market Leader in their space.

As an Apprentice Administrator you will facilitate the smooth operation of the HIVE by working closely with the Operational teams. In addition, you will work on data and insights projects that support lead generation and innovation.

**Responsibilities**:

- Provide administration support to the HIVE
- Meet weekly input goals
- Deliver the agreed operational, stakeholder, service & expertise KPI’s
- Support the department to meet annual output goals and targets
- Ensure the day-to-day operations run smoothly and efficiently
- Complete all necessary administrative tasks in a timely manner
- Monitor the quality of customer interactions and leads, and make recommendations for improvement
- Work with the department to reduce admin time for consultants and increase call time
- Maintain the cleanliness and accuracy of the company database, ensuring that all data is accurate and accessible
- Analyse available data and recommend projects to optimise processes
- Follow all Hive procedures, processes and frameworks
- Provide coordination and administrative support to the department HODs

**Required Core Competencies**:

- Supporting & Co-operating
- Interacting & Presenting
- Adapting & Coping
- Organising & Executing
- Achieving Personal Work Goals & Objectives
- Deciding & Initiating Action

**You’ll need to have**:

- Good understanding of data and excel
- Ability to work under pressure and meet deadlines
- Strong communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Strong organisational and administrative skills
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work well in a team environment and support fellow team members
- Diary management

**GCSE English and Maths at Level 4 (Grade C) or above is a mandatory requirement.**

**TRAINING PROVIDED**
The Business Administrator Standard aims to equip individuals with highly transferable knowledge, skills and behaviours that can be applied across many different sectors. In addition to this, business administrators will develop the necessary behaviours and workplace experience to support their progression towards management responsibilities.

It takes approximately 18 months to complete the apprenticeship and you will receive a blended method of learning including Tutor Coach visits, remote learning and attending online workshops, working towards achieving nationally recognised qualifications in:

- Level 3 Business Administrator apprenticeship standard

We ensure that your Continuing Professional Development (CPD) is current and that all staff are fully up-to-date with changes to legislation and business needs.

**Job Type**: Apprenticeship

Pay: £21,500.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Why are you looking to complete an apprenticeship?

Work Location: In person

Application deadline: 01/05/2024



  • Richmond, Greater London, United Kingdom Savills Full time

    Founded in the UK in 1855, Savills is one of the world's leading property agents. Their experience and expertise spans the globe, with 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Savills UK Ltd Property Management department manages in excess of 3,000 properties on behalf of clients/landlords within all sectors. This...


  • Richmond, United Kingdom Savills Graduates Full time

    **Job title** Administrator (Apprentice) **Job Location** London - Richmond **Current Team Information** The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK...


  • Richmond, United Kingdom LONDON SKILLS & DEVELOPMENT NETWORK Full time

    **Are you interested in a job as an Apprentice?**: - **If you answer yes to both questions, this may be the opportunity for you. Spaces are limited so please APPLY TODAY!** London Skills & Development Network is working in partnership with its Apprenticeship Agency - Careers in Action **The post holder will be responsible for**: - Office and business...


  • Richmond, United Kingdom National Timber Group Full time

    National Timber Systems, part of National Timber Group are looking to strengthen their team by appointing and developing a Business Administration Apprentice at their NTS Catterick site at Bridge Road, Brompton on Swale, Richmond, DL10 7HS. **Main duties**: - Proactively answering telephone calls and responding to queries and questions. - Providing...


  • Richmond, United Kingdom Funeral Partners Full time

    John Blenkiron & Sons Funeral Services are long established in serving communities in North Yorkshire and County Durham. We offer a sensitive, professional service to the families in our care and are proud to be part of the Funeral Partners family. Together, we are leading the way in setting new standards of excellence within the profession. Our people are...


  • Richmond, United Kingdom ECO Simplified Limited Full time

    ECO Simplified are an ECO administration business based in Richmond, North Yorkshire. An exciting opportunity has arisen for a Business Administration Apprentice to join our team. As an apprentice you will be expected to work across all departments of the business so that you can gain an understanding of the energy efficiency industry, the funding available...


  • Richmond, United Kingdom Savills Graduates Full time

    **Job title** Customer Service Representative (Apprentice) **Job Location** London - Richmond **Current Team Information** The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team...


  • Richmond, Greater London, United Kingdom ECO Simplified Limited Full time

    ECO Simplified are an ECO administration business based in Richmond, North Yorkshire. An exciting opportunity has arisen for a Business Administration Apprentice to join our team.As an apprentice you will be expected to work across all departments of the business so that you can gain an understanding of the energy efficiency industry, the funding available...


  • Richmond, United Kingdom Savills Full time

    The Head of Customer Service Operations will lead the Hive Operations team to meet input and output goals. In order to do this, you'll need to work closely with the Marketing and Operational teams to facilitate collaboration and optimisation. In addition, you will work on high level long-term data and insights projects that support lead generation and...


  • Richmond, United Kingdom QA Ltd Full time

    **About us:** Twisted Fish are an award-winning IT support services business with 150+ clients and 50+ staff and we've been in business for 20 years. Our culture is unrivalled and we're the only IT services firm in the UK to have 22 straight quarters of organic growth. We'reprivately held, have zero debt and continue to grow. Through automation we have...

  • Team Coordinator

    4 weeks ago


    Richmond, United Kingdom Savills Full time

    In this role you'll work within the Hive Operations team to meet input and output goals. In order to do this, you'll need to work closely with the Operational teams to facilitate coordination and optimisation. In addition, you will work on high level long-term data and insight projects, that support lead generation and innovation. The Hive has been...


  • Richmond, United Kingdom Specsavers Full time

    **Optical Assistant Apprenticeship** **Store: Swaledale Specsavers** **Hours: Full time to include Weekend working - 40 hours** **Salary: £200 per week (paid monthly)** At Specsavers, we’re always looking to the future - which is where people like you come in. Our Apprenticeship scheme gives people of all ages the chance to boost their existing...


  • Richmond, United Kingdom Specsavers Full time

    **Optical Assistant Apprenticeship** **Store: Swaledale Specsavers** **Hours: Full time to include Weekend working - 40 hours** **Salary: £211.20 per week (paid monthly)** At Specsavers, we’re always looking to the future - which is where people like you come in. Our Apprenticeship scheme gives people of all ages the chance to boost their existing...


  • Richmond, United Kingdom Specsavers Full time

    **Job Role: Optical Assistant Apprenticeship** **Location: Richmond** **Working hours: Full time to include Weekend working - 40 hours** **Weekly: £320** **Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, birthday leave, enhanced family leave and company sick pay for eligible colleagues** **Good Transport...


  • Richmond, United Kingdom Specsavers Full time

    **Job Role: Optical Assistant Apprenticeship** **Location: Richmond** **Working hours: Full time to include Weekend working - 40 hours** **Weekly: £8.00 per hour, £16,640 per year - paid monthly** **Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, birthday leave, enhanced family leave and company sick pay for...


  • Richmond, United Kingdom The Petersham Hotel Full time

    **The Petersham** Privately owned, The Petersham, a luxury 61-bedroom hotel and restaurant on Richmond Hill overlooking the River Thames is seeking a FULL TIME Hotel Admin & Marketing Assistant (Monday to Friday) to support a busy, buzzy, hotel admin and marketing operation. **The role is 80% administrative and 20% marketing.** Looking for.. Looking for...


  • Richmond, United Kingdom The Petersham Hotel Full time

    **The Petersham** Privately owned, The Petersham, a luxury 61-bedroom hotel and restaurant on Richmond Hill overlooking the River Thames is seeking a FULL OR PART TIME Hotel Admin & Marketing Assistant (Monday to Friday) to support a busy, buzzy, hotel admin and marketing operation. **The role is 80% administrative and 20% marketing.** Looking...


  • Richmond, Greater London, United Kingdom ROYAL BALLET SCHOOL Full time

    CONTRACT TERMSOVERALL PURPOSE OF THE POSTTo provide essential daily administrative support to the Intensive Courses and Auditions programme, and assist in the organisation and co-ordination across a variety of programmes and activities within the department.SUMMARY OF THE ROLEA great opportunity to gain hands-on experience across all areas of our...


  • Richmond, United Kingdom The Chancellors Group of Estate Agents Ltd Full time

    This is an exciting opportunity to join our Richmond branch as a Lettings Administrator. We are looking for highly organised and outgoing administrator in a client focused role that rewards excellent customer service and attention to detail. **As a Lettings Administrator, you will need to**: - Build strong relationships with clients to encourage future...


  • Richmond, United Kingdom Books on the Rise and Aurora Metro Publications Full time

    Overview: **Duties**: - Type, format, and edit documents. - Computerize information for easy retrieval. - Organize and maintain files and records. - Perform data entry tasks accurately and efficiently. - Utilize Google Suite for various office tasks. - Familiarity with QuickBooks for data entry. - Provide clerical support such as photocopying and...