Front Office Receptionist
4 weeks ago
The Address Glasgow Hotel is looking for an experienced Receptionist to join our Front Office Team. You will be responsible for the daily check-in/outs, all phone operations and providing friendly Customer Service in the hotel.
**Key Duties of this role**:
- Registering all guests who are arriving to stay in the hotel and ensuring that all documentation relating to registration is per standard of procedure.
- Communicating all relevant information professionally and accurately with all guests and colleagues.
- Answering the switchboard in a warm and welcoming manner and dealing with all guests’ requests/queries in a polite and attentive manner.
- Taking reservations and administering all reservations, cancellations and no-shows in line with company policy.
- Dealing with all guests checking out from the hotel and handling all billing and charges as per the standard procedure.
- Minimum of 1-year experience in a Reception or administrative position.
- Excellent communication skills with a pleasant telephone manner
- Confident in engaging with customers
- Efficient, well organized and able to multi-task effectively.
- Computer literate, preferably with Hot Soft, or other similar hotel systems.
**Skills Required**:
- Customer service, Administration, Receptionist, Excellent Communication.
**Skills Preferred**
- Hotel Operations, Front Desk, Guest relations
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