Front Office Receptionist

4 weeks ago


Glasgow, United Kingdom The Address Glasgow Full time

The Address Glasgow Hotel is looking for an experienced Receptionist to join our Front Office Team. You will be responsible for the daily check-in/outs, all phone operations and providing friendly Customer Service in the hotel.

**Key Duties of this role**:

- Registering all guests who are arriving to stay in the hotel and ensuring that all documentation relating to registration is per standard of procedure.
- Communicating all relevant information professionally and accurately with all guests and colleagues.
- Answering the switchboard in a warm and welcoming manner and dealing with all guests’ requests/queries in a polite and attentive manner.
- Taking reservations and administering all reservations, cancellations and no-shows in line with company policy.
- Dealing with all guests checking out from the hotel and handling all billing and charges as per the standard procedure.
- Minimum of 1-year experience in a Reception or administrative position.
- Excellent communication skills with a pleasant telephone manner
- Confident in engaging with customers
- Efficient, well organized and able to multi-task effectively.
- Computer literate, preferably with Hot Soft, or other similar hotel systems.

**Skills Required**:

- Customer service, Administration, Receptionist, Excellent Communication.

**Skills Preferred**
- Hotel Operations, Front Desk, Guest relations



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