Receptionist

**Receptionist**

**Location**: Nottingham

**Job Type**: Permanent

**Proposed start date**: ASAP

**Sector**: Healthcare

**Base**:Hospital

**Pay Rates**:
Days - £10.25

Evenings - £12.81

Weekends - £13.66

**Working Days and Hours**:
06:30-14:30 and the late is 14:00-22:00 with 9-17:00 and 10:00-18:00 in the middle, Monday to Friday and, again, **Saturdays are on a rotation**

**Benefits**:

- Free parking onsite
- Private Medical Insurance
- Private Pension Scheme
- 25 days holiday a year increasing to 30 days
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Referral Scheme
- Learning and development; free courses and industry recognised qualifications
- Friends and Family Hospital Discounts
- NHS Blue Light Discount Card

**Role Purpose**

To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultantsand staff. All patient queries are dealt with efficiently and professionally.

**Duties**
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
- Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients
- Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants
- Ensure that all revenue is captured accurately.
- To be competent in the use of the switchboard, ensuring quick and effective placing of incoming and outgoing calls, observing the company’s policies on confidentiality. Making full use of internal communication systems i.e paging system.
- Ensure that clear pricing information is available within the department; pass any relevant information to the patient in advance of any tests/procedures.
- To manage all incoming and outgoing mail.
- Input bookings within best practice time frame paying attention to the information provided on the patient's booking form and treatment setting guidelines.
- Liaise with Consultants or relevant medical secretaries to ensure patients booked for Theatre lists are as expected and any list orders/requirements are passed on to Theatre for review.
- Assist with utilisation of theatre space.
- Key patient charges to the correct episode on the system to capture revenue accurately.
- To ensure that correct procedures are followed for visitors, contractors, and deliveries i.e. signing in and wearing visitor badges.
- Maintain patient confidentiality at all times.
- Capture any NHS co-morbidities and update the clinical coding sheet as required, including sending the clinical coding sheet to the coding team within the set timescales.
- To ensure patients are booked for a pre-operative assessment on the relevant system prior to admission.
- Answer initial enquiries and register patients ensuring that full Minimum Data Set and Card swipe is collected and updated on the relevant system when required.
- Create self-pay invoices when required and support in discussing pricing options to secure the booking.
- Obtain continuation of cover for all insured patients who require it during their stay e.g. Extended length of stay.
- Discharge pack to be completed and filed in patient records.
- Ensure accurate admission and discharge process is completed real time on the relevant system.
- Registration of patients real time on the relevant system where appropriate, and input of pathology request forms.
- Prepare patient admission pack including electronic wristband, if applicable, to be filed within patient records.
- Ensure accurate collections of consultant clinic units for keying consultant room rental revenue.
- Ensure self-pay patients have paid prior to admissions.
- Maintain good working relationships with consultants.
- Ensure compliance with all relevant mandatory training within timescales and undertake any specific role related training.
- Comply with and complete audit requirements including escalation of non-compliance to appropriate managers.
- Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities

**Qualifications, Skills and Experience**
- Excellent organisation and multitasking skills required.
- Flexible and adaptable.
- Strong interpersonal skills.
- Excellent communication skills.
- Motivated and enthusiastic.
- Excellent standard of written and spoken English
- Good problem solving skills with the ability to present solutions
- Ability to stay calm under pressure
- Tactful and diplomatic
- Positive and enthusiastic
- Customer focused
- Motivated, flexible and adaptable to change
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Basic financial awareness
- Ability to work on own initiative and make decisions based on the protocols set down, and in line with policies and processes