Training & Competency Officer

7 months ago

Cheltenham, United Kingdom Attivo Group Full time

**About Attivo**:
Attivo are Lifestyle Financial Planners.

We’re a privately owned company. We prefer it that way. It means we’re free to do what we feel is best for our clients and our people. Our work is all about our clients. We pride ourselves on being completely transparent, open and honest - an approach that builds trust with our clients and inspires their financial confidence.

Our experienced, highly qualified financial specialists and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients, their preferences and their motivation, sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilment of our clients lifestyle needs.

Whether you’re a private client or a business accessing our corporate services, you can rely on a clear, consistent service from your Financial Planner and from our experienced teams.

**About the role**:
As the Training & Competency Officer, you will play a vital role in ensuring the professional development and competence of our financial planners. You will support the delivery of comprehensive training programs and providing ongoing supervision and coaching to ensure that our team members have the knowledge, skills, and confidence to deliver excellent service to our clients.

You will collaborate closely with various stakeholders to identify training needs, develop training materials, and facilitate engaging learning experiences. From this, you will be support any competency assessments, providing constructive feedback with the Training & Competency Manager to help individuals progress in their roles. You will support with the monitoring of performance metrics and compliance standards to ensure that our team members are meeting or exceeding expectations and delivering good customer outcomes.

Finally, you will have a strong background in financial services and training, with a deep understanding of regulatory requirements and best practices in competency development. You should be a skilled communicator and mentor, able to inspire and motivate others to achieve their full potential. Additionally, you should have excellent organisational skills and the ability to manage multiple priorities in our fast-paced environment.

**About you**:
You are a dedicated and experienced professional with a passion for regulated financial planning. Holding a minimum level 4 qualification in this field, you bring a wealth of expertise gained from your extensive experience in financial services, particularly in roles involving training and competency, supervision, or financial planning.

Your strong organisational and time management skills enable you to manage complex tasks and projects effectively. You have a proven ability to engage and collaborate with all needed stakeholders, confidently coaching and training skills in group workshops, on-on-one sessions or through conducting virtually. Having this breadth of skillsets will allow you to foster productive relationships, driving positive outcomes to our business.

**Key Responsibilities include**:

- Support the conduct mandatory competency assessments and developmental skills assessments using a variety of means including live and recorded meeting observations, role plays and “tell me how” interviews
- Assist in thematic advice reviews and customer outcome assessments
- Prepare quarterly supervision plans for financial planners to support performance management
- Completing the design and delivery of coaching on an individual and group basis to support skills development for new and existing certified staff
- Maintaining appropriate record keeping, reporting to the Head of Regulatory Risk engaging with stakeholders to ensure the successful delivery of the Training and Competency Programme
- Input into production of KPI reporting
- Audit and report on CPD record-keeping

**Essential skills and experience**
- Minimum level 4 qualification in regulated financial planning
- Experience in financial services, particularly in a training and competency, supervision or financial planning role
- Strong organisational and time management skills
- Ability to engage and collaborate with a variety of stakeholders
- Analytical and able to problem solve effectively
- Confident coaching and training skills, in person on an individual basis, in groups and remotely using video conferencing technology

**Desirable skills and experience**
- Level 3 training qualification and / or supervisory qualification (e.g. AF6)
- Experience of Intelliflo an advantage
- Knowledge of retail mortgages
- Pension transfer specialist supervision experience

**Salary and benefits**

**Attivo also offers**:

- Non-contributory Pension Scheme
- Private Medical Insurance
- Cashplan
- Income Protection
- Critical Illness
- Death in Service
- Generous holiday allowance, rising with length of service
- Work from home and flexible working availa

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