![Farnham Maltings](https://media.trabajo.org/img/noimg.jpg)
Box Office Supervisor
4 weeks ago
_Farnham Maltings are looking to appoint an enthusiastic and friendly Box Office Supervisor to join our team. The role will oversee the Box Office and its staff & procedures and ensure the highest standards of customer service are provided to all of our audiences. We are looking for someone who is flexible and able to work a range of shifts around a busy programming schedule. Shifts will include daytime, evenings and weekends. Excellent customer service and experience of managing a team are essential parts of this role. _
Position: Box Office Supervisor
Reports to: Sales, Ticketing & Audience Manager
Line manages: Box Office Team
Contract: Permanent, 30 hours per week to be worked across Monday to Sunday, (evenings and weekends - flexibility is required).
Last updated: February 2024
1. **Objectives and Responsibilities**:
**1.1 **To be responsible for the welcome and support of the community and audiences to Farnham Maltings and ensure the highest standards of customer service are provided
**1.2 **Oversee the Box Office and its staff, acting as a shift supervisor for the Box Office team when on duty
**1.3 **To uphold Health & Safety procedures, particularly those in relation to the public
**2. Duties**:
**2.1 To be responsible for the welcome and support of the community and audiences to Farnham Maltings and ensure the highest standards of customer service are provided**
- To be an ambassador for the Maltings and maintain a friendly, welcoming and supportive service for customers.
- Support the Box Office and Front of House teams in preparing for all performances and events.
- Manage customer feedback and deal with complaints in an appropriate manner.
**2.2 Oversee the Box Office and its staff, acting as a shift supervisor for the Box Office team when on duty**
- Manage the staff rota for the Box Office and communicate with the team to make sure that there is sufficient cover across the opening times of the Box Office.
- Work with the Sales, Ticketing and Audience Manager to develop and implement a training plan for all new starters and monitor service standards.
- Make sure the ticketing system (we use Ticketsolve) remains clean and up-to-date for use across the organisation.
- Be able to assist customers with all ticketing and business enquiries whether in-person, over the phone or online.
- Organise and communicate cohesive handover information between Box Office personnel on different shifts.
- Monitor sales and booking patterns to correspond with departments on their upcoming whilst ensuring excellent internal communications
- Assist the Sales, Ticketing and Audience manager with making sure all performances and other events are created on the box office system and are on sale within a reasonable time.
- Manage the procedures of the Box Office and provide regular briefings for all Box Office personnel whilst ensuring that all relevant information is on the ticketing system.
- Ensure all Box Office and Front of House staff are kept fully abreast of events going on-sale and changes to events already released for sale to offer first class services to all visitors.
- Monitor the ticketing and CRM system to ensure that customer’s personal data is handled responsibly and in-line with the organisation’s data protection policy.
- Ensure customer feedback is passed onto the marketing and other relevant departments.
- Be the main point of contact for groups and school bookings, ensuring all information is communicated to operational colleagues.
- Stock control of Box Office stationery and merchandise through the ticketing system.
- Proactively monitor ticket sales.
- Assist customers with enquires and sales from the Maltings shop.
- Manage customer complaints and ensure these are dealt with in an efficient and timely manner.
**2.3 To uphold Health & Safety procedures, particularly those in relation to the public**
- To be first aid trained and responsible for the welfare of customers who experience health issues while at Farnham Maltings.
- To ensure health and safety and fire evacuation regulations for the safety of customers and staff are observed.
- To carry out safeguarding training for vulnerable adults and be one of Farnham Maltings safeguarding officers.
**Job Types**: Part-time, Permanent
**Salary**: £19,600.00 per year
Expected hours: 30 per week
**Benefits**:
- Casual dress
- Discounted or free food
- Free flu jabs
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Application deadline: 28/02/2024
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