Administrator - Birmingham

2 weeks ago

Birmingham, United Kingdom Midland Mencap Full time

**Job Title**: Administrator

**Salary**: £10.90 per hour

**Employment Status**: 30 Hours Per Week

**Responsible To**: Operations Manager and Coordinator

**Location**:Head Office, Woodgate Business Park, B32 3BZ

**Who We Look For**:
Are you a **warm**, **personable**, and highly **motivated** individual who can empower the people you support?

Do you have **passion** for what you do, are a strong **communicator** and have good **problem-solving** skills?

The administrator will work alongside an experienced and established team in Birmingham.

We place a high value upon **integrity**, **ethical standards,** and a commitment to **excellence**.

**What Does an Administrator Do?**:
Midland Mencap is looking to appoint an administrator who will work with our community teams to turn our vision and mission into a reality.

By providing effective administrative support to the Operations Manager for Community Services, with a particular focus on the Short Break Brokerage Service, to ensure all network partners are fully contract compliant.

The administrator will support the Operations Manager in maintaining strong internal and external relationships, ensuring adherence to regulatory & quality standards are being met, always.

The Administrator will ensure all monitoring of data is appropriately captured, verified, and reported in agreed timescales and formats.

The administrator will play a key role in the creation and maintenance of staff and citizen database records, including supporting the administration aspect of recruitment and onboarding processes.

The administrator will also support the marketing and promotion of the service and the Birmingham Carers Hub offer to unpaid carers and potential referral agencies, in both the statutory & voluntary sectors.

They will participate in regular reviews of the work they facilitate and contribute to and ensure good quality record keeping is maintained at all times.

They will be expected to uphold the highest standards and the ideal administrator will be able to work well within an established and experienced team, as well as using their own initiative when communicating with staff, unpaid carers and professionals.

They will be able to build and maintain good working relationships with multiple agencies, such as social workers and other referring agencies. They will be organised in planning and managing their working schedules and working towards our referrals and assessment process.

They will be able to identify and act upon any safeguarding issues in relation to multi-agency guidelines, ensuring compliance in relation to the guidelines as well as maintaining all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, in line with GDPR and Safeguarding aspects. (Full training will be provided)

**Duties and Responsibilities**:
**Project management**:
1. Supporting a reporting to the Operations Manager, to ensure commissioned partners meet their agreed targets, in the correct reporting formats and to schedule. Ensure full compliance with the organisations data protection policy.

2. Support the Operation Manager with the commissioning and contract management of partners, who are delivering community short breaks for the target client group.

3. Ensure parent-carers are listened to and respond to in a sensitive way, by working closely with the Midland Mencap Family Wellbeing Team, using a person-centered approach to ensuring brokerage to appropriate short break provision and signposting to other Birmingham Carers Hub support services as required.

4. Liaise with partner organisation leads, or designated staff and develop good relationships with them.

5. Develop, implement & maintain effective relationships that facilitate the outcomes, monitoring and evaluation processes. To identify circumstances that impact on the effective delivery of commissioned services.

6. Maintain Midland Mencap’s quality standards and guidelines for work with all partners and customers.

7. Organise and facilitate networking events and training workshops using a variety of methods. e.g., Eventbrite.

8. Identify potential new entrants to the market and undertake initial skills and capability audits.

9. Establish effective working relationship with all Short Break & Birmingham Carers Hub Partners.

10. As part of an agreed promotion and marketing strategy, attend external events at the direction of the Operations Manager.

11. To be proactive in the safeguarding of all Children and working to the policies and principles of the Birmingham’s Safeguarding Children’s Partnership

**Monitoring and evaluation**:
1. Maintain accurate records on all aspects of the Short Break Brokerage Service & general Community Services’ records, including submitting data onto secure web sites and databases.

2. Prepare regular updates, including financial analysis and qualitative reports for the Operations Manager.

3. Provide information a

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