Concession Customer Assistant

6 months ago

London, United Kingdom Natoora Ltd Full time

**CONCESSION STORE ASSISTANT**

We are a fast-growing company with a clear mission: to revolutionise the food system.

With hubs in London, Paris, New York, Copenhagen and Melbourne, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, farmers and producers.

With five stores across London and our own concession at Eataly. Our Counter concept at Fulham Road and Notting HIll is pioneering a totally new idea in café culture - that you don’t have to compromise on flavour or sustainability to eat a quick, nutritious meal. Serving up a radically seasonal and totally traceable menu, everything is made by us from scratch, using ingredients sourced straight from growers and producers in our own community.

Education of the consumer is at the core of our mission, with flavour the key to unlocking that knowledge. Once tasted, we can encourage home cooks to eat a wider variety of fruit & vegetables, and help them to understand the positive influence they can have over the food system as a whole.

ABOUT THE JOB

There are thousands of food businesses out there. Joining Natoora means that you’re looking to be part of something bigger. As Concession Store Assistant, you’ll be the face of a dynamic, committed movement that is driving real change at ground level.

You will be responsible for displaying and caring for some of the best-tasting produce available in the UK. You’ll be able to advise on seasonal produce and will go above and beyond to ensure that we are always delivering the best possible service.

Through our training programme, we’ll equip you with the tools and knowledge to become a leading campaigner in your own right, climbing a clear growth path with training modules covering Product, Customer Service and Store Operations.

At the core of that knowledge is a deep understanding and appreciation for our produce. You’ll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact on the planet. Everyone has a part to play in creating a better food system. This is your chance.

KEY RESPONSIBILITIES
- You will look after our customers and provide the best customer service.
- You will go out of your way to help people engage with unfamiliar or intimidating produce.
- You will take care of our incredible produce (quality check, replenishing, delivery )
- You’ll make sure all health and safety rules are followed and you will report any hazard
- You will be part of a team and help your co-workers. Communication is the key

ABOUT YOU
- You care about everything you eat: where it comes from, how it’s made and by whom. Working with us is more than just a job - it’s a way of life.
- Whether it’s engaging with customers on the shop floor or taking a new recruit under your wing, you’re approachable, caring and willing to go the extra mile.
- You’re punctual, self-motivated and full of initiative. You see how every task - big or small - fits into the fuller picture of our food system revolution.
- You’ll have a great command of spoken English and enjoy making genuine connections with our customers.
- You’ll have basic IT skills to input sales information and place orders.
- You’ll enjoy multitasking in an often busy environment.
- You’ll have knowledge of food safety standards and understand the importance of following our customer service standards, policies and procedures.
- You’ll be happy to work evenings or weekends.
- You’ll be physically active and happy to do occasional kneeling, pushing, pulling and lifting throughout the day - you’ll need to be able to comfortably carry up to 10 kilos at a time.

PERKS
- Natoora produce at a significant discount
- Your birthday off*
- 20% off on Eataly Products
- *Once you’ve hit the 6 month mark and when working 32 hrs or more._

**Job Type**: Part-time

**Salary**: £11.10 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- The nature of this role requires early start from 7:30am or closing shifts until 9:30pm. Will you be okay with this?

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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