Head of Customer Service

6 days ago


West Midlands Region, United Kingdom Utility People Full time

**Role: Head of Customer Service - Retail Energy**
**Location: Midlands - Hybrid**
**Salary: £75,000 + 15% Bonus**

**Summary**:
An exciting opportunity has arisen for an experienced B2B Head of Customer Service to join our clients growing Customer Operations department. Working with a leading **B2B retail supplier** you will be working with wider management team to take the company's customer performance and reputation to the next level. You will be responsible for the **management of all employees** within the Customer Service Area, Setting the strategy for how the front and back-office customer service-related activities are completed and developing strategies to ensure all existing company KPI's are met orexceeded with performance reported on a regular basis. The ideal applicant will have B2B customer service experience within the **Energy Industry**, strong **leadership skills** and awareness of **core HR legislation**.

**Key responsibilities**:

- Management responsibilities for all employees within the Customer Service area of Customer Operations, through leading a team of Managers. Including recruitment, employee development, team performance and wellbeing, designing team incentives, introducingoperational efficiencies within the department and full compliance with all company HR policies and employment legislation
- Development and delivery of all customer satisfaction surveys and associated reporting. Identify and build strategies to improve overall customer satisfaction if underperformance is identified. Promote internally and externally all customer feedback receivedin an engaging and informative way.

**Skills and experience required**:

- Someone who provides strong leadership, can define, and implement the organisational strategy, but can also work at the operational level to support and inspire the team.
- Someone who is passionate about setting the highest possible service standards, so a naturally customer focused mindset is essential.
- Experience of leading a Customer Service Team/Department
- B2B customer experience operating at a senior level is essential, with SME and I&C customers
- Preferably qualified to degree level
- Previous management experience of working at a senior management level, ideally with externally recognised management qualifications.
- Awareness of core HR legislation and practical experience of working within these HR areas whilst managing a team



  • West Midlands (Region), United Kingdom Harnham Full time

    **HEAD OF INSIGHTS** **£90,000** **WEST MIDLANDS (HYBRID)** This role is a highly exciting opportunity for a Head of Insight to take on a role for a highly reputable travel company with exciting data-driven plans going forward **THE COMPANY** The company are renowned throughout Europe as a high-end travel company, specialising in cruise holidays. Since...


  • West Midlands (Region), United Kingdom Harnham Full time

    HEAD OF CUSTOMER ANALYTICS £80,000 - 90,000 WEST MIDLANDS If you have customer insights experience and are looking for a new role in the West Midlands, Harnham wants to hear from you! We are helping an established travel brand find a Head of Customer Analytics to join their welcoming and inclusive team. This full-timeMarketing & Insight opportunity...

  • Head of Service

    3 days ago


    West Midlands (Region), United Kingdom Venn Group Full time

    ** Head of Service - Children’s Services We are currently working with an organisation in the West Midlands who require the assistance of a Head of Service. Please see below for further details on the role: - Role Responsibilities _ - To direct and oversee specified children’s social work services, ensuring their quality and effectiveness - Line...

  • Head of Analytics

    4 days ago


    West Midlands (Region), United Kingdom Harnham Full time

    Head of Customer Insight & Analytics £90,000 West Midlands The Company: - The Company are a well renown Travel business that operate across UK, and globally. They aim to continue to deliver outstanding customer services and growth within the travel industry, to continue the success they have already had. They need someone whohas experience with customer...


  • West Midlands (Region), United Kingdom Robert Walters Full time

    A great opportunity has arisen for a seasoned Head of Supply Chain to join a leading manufacturing business based in the West Midlands. You will be responsible for the effectiveness and continuing development of the Supply Chain function and will directthe overall supply chain operations, including purchasing, inventory and distribution of finished goods in...

  • Deputy Head of Service

    16 hours ago


    West Midlands (Region), United Kingdom Tripod Social Care Full time

    **Purpose of Role** To assist the Head of Youth Offending Service in the management of the Youth Offending Service in order to prevent and reduce youth crime. To be accountable for a portfolio of responsibilities (operational services, specific projects and strategic relationship/partnership areas) to ensure that the best outcomes are achieved for young...


  • West Midlands (Region), United Kingdom Jonathan Lee Recruitment Full time

    A specialist manufacturing company based in the West Midlands is currently recruiting a Customer Services Advisor. The successful applicant will be responsible for joining a combined customer service and sales team which will deliver a leading service forboth customers and internal company functions. **Main Duties** - Ensuring systems and processes are...

  • Service Head

    3 days ago


    West Midlands, United Kingdom Morgan Hunt Full time

    Morgan Hunt are working with the NSPCC on the search for a Helpline Service Head in their Birmingham Hub. As well as a service for children and young people needing advice and support, the NSPCC Helplines offer telephone and online services for adults concerned about the welfare of a child or a young person. Providing advice, guidance and support, the...


  • West Midlands (Region), United Kingdom Jonathan Lee Recruitment Full time

    We are a specialist manufacture with 2 locations in Dudley and 60 staff, we are looking to expand our customer service team and sales team.This is a fast-paced busy role. **Benefits**: - Salary £24,000-£28,000 - Opportunities to advance. Modern high-tech offices - The opportunity to join a fast paced, thriving manufacturing company with a full order...


  • West Midlands (Region), United Kingdom Appcastenterprise Full time

    **More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the food...


  • West Midlands (Region), United Kingdom Cloud 9 Search & Selection Full time

    Our client are a successful manufacturer of corrugated packaging. They are now looking to appoint an additional Customer Service Executive for their site based in the West Midlands. **The Role** The main responsibilities of the role include, managing accounts internally and developing these to their full potential, order processing, stock control and...


  • West Midlands (Region), United Kingdom SF Recruitment Full time

    ** The Organisation SF Executive are working exclusively with a rapidly growing, Midlands-based, consumer product business with an instantly recognisable national retail footprint. As they continue their impressive growth, they are now looking to hire their first Head of DigitalMarketing to devise the strategy for all online marketing, and to feed the online...


  • West Midlands (Region), United Kingdom SF Recruitment Full time

    ** The Organisation SF Executive are working exclusively with a rapidly growing, Midlands-based, consumer product business with an instantly recognisable national retail footprint. As they continue their impressive growth, they are now looking to hire their first Head of DigitalMarketing to devise the strategy for all online marketing, and to feed the online...


  • West Midlands (Region), United Kingdom SF Recruitment Full time

    The Organisation My client is a rapidly growing, Midlands-based retail business with an instantly recognisable selection of brands in its portfolio. As they continue their impressive growth, they are now looking to hire their first Head of E-Commerce on a 12 month contractto devise the strategy for, and to drive the online retail business. The Role The...


  • West Midlands (Region), United Kingdom Appcastenterprise Full time

    **Where**: Birmingham **Full time**: Permanent **Salary**: £20,511 plus regular bonuses **Hourly rate**:£10.52 **The Role** Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the **backbone** of our...


  • West Midlands (Region), United Kingdom Hays Specialist Recruitment Limited Full time

    Full time hybrid working customer service position in Birmingham. Weekly pay, £11.09 per hour with holiday Your new company Due to the partnership between Hays and Birmingham City Council, we are looking for a number of customer service advisors to join the Annual Billing team within the council. Being the largest leading local authority in the whole of...

  • Head of Supply Chain

    17 hours ago


    West Midlands (Region), United Kingdom Page Group Full time

    **Client Details** An established retail and distribution business with well developed business to consumer and business to business channels to market. Service and product delivery via service centres and mobile operators. **Description** The Head of Supply Chain will be responsible for driving change and improvements across the business to consumer and...

  • Head of Sales

    3 days ago


    West Midlands (Region), United Kingdom SF Recruitment Full time

    Organisation Our client is a successful and rapidly growing SME subsidiary of a larger business. Operating in the B2C retail space, they are looking for a Head of Sales & Operations to oversee the continued sales success and the development and growth of the organisation'sphysical retail footprint. The Role The Head of Sales & Operations will report directly...


  • West Midlands (Region), United Kingdom Search Consultancy Full time

    German Speaking Customer advisor role Working from home The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth...


  • West Midlands (Region), United Kingdom Page Personnel Logistics Full time

    **Client Details** **Description** On a daily basis the Shipping & Customs Manager will report into the UK Head of Operations and cover the following areas of responsibility: - Responsible for shipping to numerous key global accounts. - Managing all shipping of export based products from the UK and Far East. This involves monitoring, negotiating and...