Medical Secretary

The duties and responsibilities to be undertaken by members of the practice secretarial team will include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels: Arranging appointments for patients with other members of the Primary Care team and with Secondary Care, using audio-typing from dictation by the General Practitioners, and other means e.g., typed tasks, and follow-up as required. Arranging appointments for patients via the NHS e-referral system and maintaining a record of the progress of these appointments. Liaison with outside agencies for patient appointments.

Sending invitations to patients to attend at the practice for health screening and management of chronic diseases. Processing of all other correspondence as required by the practice team. Effective taking of messages and passing on information following practice procedures. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Filing and retrieving paperwork. Providing cover for staff holidays and sickness when required. Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy.

Any other duties, which may, from time to time, be deemed necessary. To maintain an up-to-date database of all requests for medical information regarding our patients and the database of patient requests for access to their own records. To allocate all requests to the GP Partners and to request the completion of reports in a timely manner. To chase outstanding reports with GPs directly.

To invoice for all reports prior to provision of information, unless agreed with the insurance company/requestor of the report and/or Practice Manager To copy (or delegate copying via the Reception Manager) all medical information to be provided to the requestor. To scan all reports to patient records prior to despatch. To ensure patients who wish to see reports prior to despatch have the opportunity to do so within the agreed timescale. To chase up unpaid invoices in conjunction with the Practice Manager.