Rma Associate

**Temporary Position for 3 months**

**Job Summary**:
The RMA Associate is responsible for providing administrative support for the customer returns processing function, placing and maintaining customer returns, providing information on stock availability, creating and maintaining department and product files, and creating correspondence.

**Reporting Relationships**:
This job reports to: Supervisor, RMA Services. Reporting directly (or indirectly) to this position are the following job titles: Not Applicable.

**Duties & Responsibilities**:

- Verify that products returned match products listed on return material authorization (RMA)
- Process returned products through company systems: log, receive and transfer product to service centers
- Enter service order for Service department;
- Inspect, repack, and ship product;
- Complete required shipment documentation
- Able to work with biohazard products;
- Maintain regular attendance in accordance with current position needs and department expectations, as defined by divisional executive management;
- Escalate issues within department and perform all other duties as assigned or required.

**Minimum & Preferred Qualifications and Experience**:
**Minimum Qualifications**:

- Must have strong computer skills and successful experience working with spreadsheets, word processors, and database programs;
- Experience in using ERP systems for receiving RMAs
- Ability to read, write and understand general correspondence, periodicals, and procedures in English;
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
- Experience in packing and shipping activities
- Minimum of 50 pounds lifting

**Preferred Qualifications**:

- Knowledge of experience in GMP requirements and preferably ISO-9000 requirements;
- Some prior use of a forklift;
**Education**:
High School diploma or GED is required.

**Physical requirements / Work Environment**:
This position primarily works in a ware house environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. Some task required stand for extended periods or walking in the facilities. Minimum of 50 pounds lifting is required and some use of a forklift.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
- Masimo is proud to be an EOE/, M/F/D/V, and we are committed to Diversity at every level_