Customer Sales Advisor

3 days ago


Northamptonshire, United Kingdom Impact Recruitment Ltd Full time

**Customer Sales Advisor**

**Irthlingborough**

**Permanent**

**Full-time (8.30am - 5.30pm M-Thu, 8am - 5pm Fri)**

**Up to £24,000 DOE**

**Key duties and responsibilities of the Customer Sales Advisor**:

- Contact existing customers and identify opportunities to offer further training programmes and certifications, by cross-selling and up-selling.
- Contribute to the overall efficiency and efficacy of the Customer Service function by providing exceptional levels of customer service, and providing solutions to customer requirements.
- Help support management and coordination of training records, specifically for clients with a managed training service subscription.
- Adapt and tweak standard processes to suit clients' needs and achieve the best outcome.
- Ensure repeated customer satisfaction, translating to repeat and expansion business.
- Build and nurture close relationships with key decision makers to ensure customer loyalty, and increase market share.
- Identify training requirements, generating quotes and processing bookings where necessary.

**Key experience and skills required for the Customer Sales Advisor**:

- Customer service/sales experience, preferably in a business-to-business environment.
- Outstanding people skills, along with excellent written and verbal communication.
- Self-motivated, disciplined, and able to work on own initiative according to deadlines and set KPIs.
- Superb time management skills and organisation.
- Excellent IT proficiency: specifically, use of MS Office and any internal systems or databases


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