Customer Experience Executive

3 months ago

Basildon, United Kingdom DG International Full time

**Customer Experience Executive**

**Reporting to**: Head of Account Management and Client Support

**Location**: Unit 1, Juniper Park, Fenton Way, Laindon, Essex, SS15 6RZ

**Working Hours**: 09.00am - 17.30pm, Monday - Friday

**Job type**:Permanent

**About Pro Carrier**:
Established in 2019, Pro Carrier is the exciting new cross border ecommerce delivery arm of DG International. The guiding principle of Pro Carrier is to allow our customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions, Pro Carrier has taken a fresh look at how we can support our customers to achieve cross border growth simply and effectively.

DG International was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.

DG’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.

DG is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

**Your New Role**

Working very closely with the Head of Account Management and the Customer Experience Account Managers you will be part of the Customer Experience Team and look to provide the best-in-class customer experience to our clients. The team will be expected to maintain excellent relationships with our profile of customers to develop and grow the business.

**Responsibilities**
- Manage and complete daily tasks, including resolving customer queries.
- Communicating with our clients to ensure they continue to be satisfied with the service provided.
- Using your skills to offer a complete customer experience.
- Build solid relationships with our client base through your daily communication and identifying trends.
- Keep on top of your workload to allow for business growth and better relationships with clients.

**What You’ll need to Succeed**

To achieve all of that, you will be able to demonstrate and show evidence of:

- Strong administrative capabilities.
- Expertise for handling customer expectations.
- The desire to achieve elevated levels of customer experience.
- The ability to relate to customer issues and resolve enquiries quickly and efficiently to offer the best industry service.
- Success will come from being able to manage your personal workload and have the passion to spot opportunities and areas for improvement.
- It is important to have industry knowledge and an understanding of the products and services provided by the company.
- A desire to focus on personal progression through the role will allow the applicant to develop themselves with customer interaction and management of clients.

**Personal abilities/skills**
- Highly driven, self-motivated individual.
- A team player.
- Excellent interpersonal skills.
- Keen to provide high levels of customer experience using internal systems, salesforce and IT processes.
- Strong listening skills.
- Adaptable in your approach.

**What you'll get in Return**

In return you will receive a competitive basic salary which we feel is the most rewarding in the industry.

We offer free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win) plus many more

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: DGPermCS

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