Consumer Experience Lead

4 weeks ago

Rugby, United Kingdom Nike Full time

**NIKE Team Lead / Lead**

**NIKE Retail Careers**

NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders and visionaries. At NIKE, Inc. everyone contributes their skills and passion to a constantly changing, challenging game.

To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's stores teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates.”

Do you know, what we are missing to create the best retail team on the globe? Someone like **YOU**

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

Join the NIKE, Inc. team

As a **Lead **you are**:

- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
- Coordinating, coaching, and motivating the employees in your area and ensuring an excellent work atmosphere
- Supporting the management of the daily business in your area to reach sales targets (incl. digital services, visual merchandising, salesfloor, promotional campaigns)
- Identifying and solving problems in partnership with your store leadership

Being a brand ambassador for NIKE’s initiatives
- Ensuring the store complies with all NIKE standards and guidelines

More specifically, our store structure consists of the 3 Lead roles below:
**COMMERCIAL**

Supporting a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

Working alongside the departments coach who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the visual merchandising execution.

Being responsible for timely monthly initiative launches and providing regular feedback

Using our reporting tools alongside the department coach to make the best commercial decisions

Leading by example to achieve accurate inventory to fulfill digital orders

**ATHLETE EXPERIENCE**
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Partnering with Coach to plan team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will be involved in the hiring processes including onboarding
- Partnering with the store coach to implement store scheduling including availability, deployment and posting
- Working collaboratively with store team to implement & maintain a positive NIKE culture

**CONSUMER EXPERIENCE**
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Delivering the resources so that the team is equipped with brand knowledge regarding all aspect’s consumer service including digital service enablers
- Completing specific trainings and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

**What you get**:

- Attractive salary that evolves with the market and experience
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE events moments

**What you bring**:
A passion for NIKE and/or love of sport
- Some experience in retail
- Being able to speak in a professional language
- Strong focus on the team and the consumers
- Organizational skills and ability to prioritize
- Being proactive, open minded and motivated
- Flexibility to work shifts and on weekends

Watch this _video_ to find out about the atmosphere in our stores and learn more about our _store traditions_.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site

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