Scheduling Coordinator
3 days ago
DNM Engineering are growing If you have the desire and motivation to succeed in a faced paced environment as our Scheduling Coordinator - this is the role for you
Based on Thorp Arch Trading Estate (near Wetherby), we provide professional refrigeration, air conditioning, catering and electrical services to a wide range of well-known clients including restaurants, fast food outlets, pubs and hotels.
You will be responsible for answering inbound phone calls, logging and managing jobs from point of request, updating clients and ensuring all details are in place to guarantee the smooth running of all works. It is essential you are a great organiser, have brilliant communication and people skills.
**Main Purpose of Role**:
The smooth running of planned and reactive works is the heart of DNM. This role requires the development and scheduling of field Engineers to provide an efficient service that not only benefits our clients but is cost effective to DNM. Striving for inventive strategies that push boundaries to make sure we meet the busy demands of our service.
**Key Responsibilities & Requirements**:
- **Planning and allocating workforce resources for reactive and planned works
- Managing jobs from point of logged request, to job completion, ensuring we have gained accurate information required to attend, diagnose and bill successfully
- Maximising productivity for Field Engineers by reducing travel and aborted call outs
- Continuous development of technical knowledge on the equipment DNM specialises in, to assist with prioritisation, engineer/skill allocation and support for clients
- Working closely with the purchasing department to advise on required parts available to arrange return visits to fit parts and complete jobs
- Ensuring all systems are updated as the jobs are in motion, from point of request to job completion
**Person Specification & Skills**:
- Excellent phone manner and the ability to quickly build rapport
- Previous administrative experience desirable
- Strong attention to detail
- Flexibility and the ability to adapt to a fast changing environment
- A credible individual who can work well with others and maintain professional relationships across various departments
- Ability to manage multiple priorities
**Remuneration & Benefits**:
- **Competitive based on a (40-hour week)
- 20 days annual leave plus bank holidays, increasing by 1 day per completed calendar year up to a maximum of 25 days annual leave
- Birthday’s off as an additional day’s leave
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Work Location: One location
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