Sales Associate

3 months ago

Manchester, United Kingdom Willow HR Full time

**About Bremont**

Bremont is an award winning British company, producing beautifully engineered chronometers at their headquarters in Henley on Thames. Bremont look to tell the amazing story of British watchmaking, and work with some of best British engineering companies. Both founders of Bremont are accomplished pilots a the organisation has manufactured watches for over 400 different military units around the world, they are also the exclusive luxury watch provider to the Ministry of Defence in the UK.

There is huge opportunity for an ambitious and dynamic individual to join our boutique network in Manchester, participating in the next stage of the brand’s development, and increasing sales, customer relations and awareness, in line with the company’s growth plans.

Responsibilities are to ensure the smooth day to day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Sales Associate will support in seeking new clients and increase the customer database, through networking, boutique events. In addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be always a true brand ambassador, but particularly at key events.
- We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes._**Working Environment**:

- 40 hours a week on a rota basis
- Boutique opening ours are - Monday - Saturday 10am -5pm, Sunday 11am - 4pm
- Onsite at Manchester Boutique
- Working autonomously and in a team of 3
- Manchester Centre, M2 7HA.
- We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes._

**Key Responsibilities**:

- Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customer.
- Consistently achieve and/or exceed monthly and quarterly budgets and targets.
- Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
- Be perfectly presented on the shop floor and when representing the brand.
- Demonstrate ability to proactively recruit new and develop existing clientele.
- Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
- Cultivate and maintain good relationships with clients.
- Ensure a best-in-class client experience acting as an ambassador for the company.
- Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty.
- Ensuring live chats are attended to daily, making sure the staff use excellent written skills, that all questions are replied to with a swift response and ensuring accurate information is given.
- Use all computer-related tools available to increase the efficiency of a sale.
- Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
- Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required.
- Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales.
- Receive and distribute service/repair watches - liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
- Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.
- Support other colleagues by working as part of a Bremont team. A hard working and reliable attitude

**Requirements**:

- Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customer.
- Consistently achieve and/or exceed monthly and quarterly budgets and targets.
- Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
- Be perfectly presented on the shop floor and when representing the brand.
- Demonstrate ability to proactively recruit new and develop existing clientele.
- Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
- Cultivate a

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